Our client is one of Canada’s leading tobacco and vaping companies with administrative offices in Mississauga, manufacturing facilities in Montreal and sales offices across the country, and are looking for a Customer Service Representative to join their team.
Responsibilities:
– Answer phone calls and take incident reports for customers
– Enter orders in SAP for wholesalers and retailers as needed
– Perform credits/debits and return authorizations for wholesalers and retailers
– Coordinate and monitor sales following price increases and launches of new products
– Present a professional image, create and maintain a good business rapport with all retailers, wholesalers and customers, in line with the company’s guidelines and code of conduct
Requirements:
– Minimum high school level education
– Proven and exceptional customer service skills
– Strong organizational skills
– Ability to demonstrate team spirit, flexibility and multitasking skills
– Ability to work effectively and efficiently with limited supervision
– Detail oriented, have excellent problem solving and analytical skills
– Ability to work as part of a multi-functional team
– Solid knowledge and skill level with Microsoft Office products
– Fluently bilingual: English and French
– Knowledge of SAP and advanced Excel
If this role interests you, please send your resume in word format to Cristina Bilbao at [email protected].
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CNESST permit number: AP-2000158
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