– Oversee the day-to-day operations of IT shared services, including budget planning and management, project management, risk management and IT infrastructure and service delivery
– Support the Senior Network Manager in developing and implementing an IT Network Strategy
– Establish IT vendor management and Procurement practice
– Manage vendor relationships and the integration of key partners, internally and externally, to ensure strong and strategic partnerships, cost savings and enhanced services for the complex needs
– Establish processes for IT procurement, Finance, Contracts management
– Align IT processes with the O&M procurement team for procurement, PSC and Contracts
– Ensure lease circuit order fulfillment
– Possess excellent documentation skills
– Build, lead and motivate a team of IT professionals, fostering collaboration and engagement to drive results
– Solve complex problems and make sound decisions, leveraging strong problem-solving and decision-making skills
– Manage projects and initiatives, ensuring effective prioritization and timely delivery of results
– Stay up to date with industry trends and developments, leveraging your knowledge and understanding of IT networks, protocols, and security, as well as your familiarity with cloud computing, API integration, and systems integrations
– Develop and maintain strong documentation skills, including experience with Microsoft Office, Oracle, SAP Ariba, and ARC
– Work effectively in a matrix environment, demonstrating high levels of integrity and a strong ability to influence partners
– Leverage your knowledge of financial, strategic, and expense management processes, as well as your understanding of telecom and IT billing, procurement, contracts, and vendors
Key Requirements:
– 6+ years of experience working in IT vendor management/procurement, with at least 3 years of project management experience in IT
– Demonstrated proficiency in strategic sourcing, contract negotiation, and competitive price analysis
– Thorough understanding of telecom and IT billing, procurement, contracts, and vendors
– Proven experience in establishing and maintaining reporting performance standards and processes, including supplier performance scorecards
– In-depth knowledge of current technologies and services, such as Software-as-a-Service (SAAS), Cloud and Outsourcing, and experience using Microsoft Office, Oracle, SAP Ariba, and ARC
– Familiarity with Lean, Agile (SAFe), devbizops, devsecops, IT4IT frameworks/practices is preferred
– Knowledge of Cisco Smartnet contracts is required
– Experience in IT service management, including budget planning and management, IT infrastructure and service delivery, business strategy and technology alignment, IT consulting and leadership, and customer expectation management
– Excellent leadership and interpersonal skills, with experience working in intercultural environments and large, complex projects
– Proven ability to foster partnerships, consensus, and effective relationships with internal staff, clients, and external vendor/suppliers
– Motivated, self-disciplined individual with the ability to operate with limited direction and supervision
Certifications:
– Project Management Professional (PMP) certification
– SAP Ariba, Oracle, or ARC certification
– ITIL certification (preferred)
– Cloud Computing certification (preferred)
Interested? Please send your resume to Zhanna Zajac at [email protected].
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