Job Purpose
The purpose of this position is to handle, coordinate and optimize services routing and schedules provided by Ricova services in the commercial division. The dispatcher will also work on resolving any logistical problems that arise such as problem with trucks (repairs), traffics or other delays.
Daily Main Role
The dispatcher will be in constant communication with drivers, brokers, customer and internal staff making sure that services are done properly and being proactive by contacting customer to inform about any service delays may occur during the day and find solutions that will help us to ensure customer satisfaction with the service requested.
Job Responsibilities Summary
· Route dispatching to drivers for all the services provided for Ricova and use transportation management software
· Follow up constantly with drivers on the road to make sure services are provided within the policies and standards required by Ricova
· Proactively track customer services in transit to ensure pickup schedules are met
· Inform customer of any problems for services in transit
· Resolve all service-related issues from the beginning until the end of the service
· Support your colleague and operations manager as required.
· Ensure prompt receipt and delivery of equipment to and from customers
· Manage roll off inventory
· Follow up with roll off clients for inactivity
Requirements
Weekly Objectives for This Position
· Send weekly operation report with the information about issues on the road and services not done by the drivers
Monthly Duties for This Position:
Make sure all the all duties have been accomplished within the proper timeframes.
Company Expectation on Your General Attitude
Person with the ability to work with different levels of staff, different departments, a very dynamic job environment and customers.
I have read the job description and can assure I can comply with all the above.
Job Types: Full-time, Permanent
Salary: $16.00-$22.00 per hour
Benefits:
Schedule:
Experience:
Language:
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