SGS Looking for Customer Service Representative – Entry Level at Burnaby, BC Full Time

Make an impact with SGS! With more than 94,000 employees and 2,600 offices and laboratories across the world, SGS is a silent force working hard behind the scenes to deliver quality and integrity to businesses across nine industries. As the world’s leader in providing inspection, verification, testing and certification services, Forbes ranked the SGS Group as one of the world’s top multinationals and one of the world’s most innovative companies. The Dow Jones Sustainability Index has also recognized the SGS Group for its sustainability processes. In Canada, SGS employs over 2,000 team members across 70 locations.

• Receive and process customer requests for services
• Prepare and provide customers with reports, certificates, and documents for the services performed by SGS personnel.
• Check work instructions, method code, reporting, pricing and invoicing instructions with respect to sales quotations, client instructions and client profile information.
• Maintain filing system.
• Enter client supplied data into the database system to produce sample labels, work orders, work sheets, and various reports.
• Receive and validate supplier invoices, assign codes and prepare payment requisitions; maintain payable and receivable accounting files.
• Monitor accounts receivable and communicate with customers to collect unpaid account balances when required
• Issue quotations from standard price lists
• Maintain job order records and filing systems
• Receive, inspect, sort, and label client samples; log-in samples to the SGS system, prepare labels and dispatch the samples to Sub-contract samples to other SGS laboratories or external non-SGS laboratories as appropriate and maintain the sub-contract documents.
• Maintain payable and receivable accounting files. May sort, process and verify applications, receipts, expenditures, forms and other documents.
• Conduct procurement, shipping, and sub-contracting and maintain documents
• Support with switch board duties as necessary. Update and distribution of internal phone list

• A post secondary education in a recognized administration or science program would be an asset.
• 6 months – 2 years of previous working experience in an Sample Login or related Laboratory services role.
• Able to work well under pressure during high (peak) workloads and balancing conflicting demands of high volume versus the quality of results.
• Candidates should be proficient in using various type of computer software (Word, Excel, etc.).
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Demonstrates excellent verbal and written communication skills including grammar and composition.
• Ability to work well with others & independently.
• A solid understanding of Oracle applications would also be an asset.
• Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.

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Additional Information

SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.