Requisition ID: 328147
Position Number: 20003783
Posting End Date: December 30, 2022
City: Flexible in Manitoba
Site: Shared Health
Department / Unit: Digital Health Process Management
Job Stream: Non-Clinical
Union: SH Exempt-OT
Anticipated Start Date: 02/03/2023
FTE: 1.00
Anticipated Shift: Days;Standby coverage as required;On Call
Daily Hours Worked: 7.75
Annual Base Hours: 2015
Shared Health leads the planning and coordinates the integration of patient-centred clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.
Digital Health focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services.
We have an opportunity for a service delivery support analyst. Reporting to the director, the service delivery support analyst will provide support and analysis in all areas of ITIL processes (problem, change, incident, release, knowledge, asset and configuration management). The successful candidate will perform audits, anticipate and respond to business requirements to ensure the application of best practices, maintain the integrity and viability of data, and document solutions, systems and operational support processes. The service delivery support analyst will initially focus on incident management and will collaborate with a small team supporting all areas of ITIL processes. The successful candidate’s focus on customer service will be evident in the professionalism and diplomacy demonstrated in their interactions with clients.
We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.
Interested candidates should select the “Apply” icon below to upload their cover letter, resume and copy of licenses/certification.
This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.
Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.
Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.
We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
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