Siemens Looking for Bilingual Service Coordinator – 12 months contract at Quebec Full Time

Job Family: Customer Services

Req ID: 367227

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.

• Solve the world’s most significant problems – Be part of exciting and innovative projects.

• Engaging, challenging, and fast evolving, cutting edge technological environment.

• Opportunities to advance your career and mentorship programs on a local and global scale.

• Competitive total rewards package.

• Profit sharing available.

• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.

• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.

• Participate in our celebrations, social events and offsite business events.

• Opportunities to contribute your innovative ideas and get paid for them!

• Employee perks and discounts.

• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2022 and Greater Toronto’s Top Employers 2022.

What will you do?

Siemens is seeking a customer focused, detail-oriented service coordinator to join our service delivery team.

• Responds professionally to telephone & e-mail requests to/from customers

• Coordinates all aspects of a field service job including scheduling a technician, ordering parts, communicating with the customer, etc.

• Ability to manage complex service jobs with multiple vendors & multiple service dates

• Ability to manage multiple service projects at a time

• Order entry and processing

• Ensure jobs are invoiced in a timely fashion

• Manage schedule for field service technicians

• Produce a monthly forecast for your service orders

• Proactive collaboration to avoid overdue accounts receivables by working with AR team and Operations to resolve AR related issues

• Other administrative duties as assigned

• Suggest & implement process improvements to improve team efficiencies & customer satisfaction

What will you need to succeed?

• Bachelor’s Degree in Business Administration or equivalent experience

• Minimum 3 years proven success in a customer service role

• Excellent verbal and written communication skills in both English and French required.

• Experience in SAP is preferred

• Intermediate skills in all MS Office applications

• Must be detail oriented with the ability to work effectively both independently and in a team environment

• Strong administrative skills

• Proven ability to multitask

• Must be proactive, self-disciplined and able to demonstrate a high level of productivity

• Strong analytical thinking and decision making

• Results driven

The successful candidate for this position must be bilingual. Fluency in French and English (verbal and written) is required to perform the duties and responsibilities of the position for the following reason(s)

• The role requires interacting with English-speaking customers and suppliers across Canada and/or internationally;

• The role requires regular interactions with Siemens colleagues based outside of Quebec, nationally and internationally;

About us.

We share our ideas and champion the people behind them.

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada’s passenger rail services. Via its majority stake in the publicly listed company Siemens Healthineers, Siemens is also a leading supplier of medical technology and digital health services. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power.

Making a difference together we raised $385,000 towards charitable contributions, support over 38 non-profit organizations and planted 660 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca .

Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Code de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca (https://new.siemens.com/ca/fr.html) .