Siemens Looking for Fault Controller at Ontario Full Time

Job Family: Engineering

Req ID: 401833

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.

• Solve the world’s most significant problems – Be part of exciting and innovative projects.

• Engaging, challenging, and fast evolving, cutting edge technological environment.

• Opportunities to advance your career and mentorship programs on a local and global scale.

• Competitive total rewards package.

• Profit sharing available.

• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.

• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.

• Participate in our celebrations, social events and offsite business events.

• Opportunities to contribute your innovative ideas and get paid for them!

• Employee perks and discounts.

• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2023, Canada’s Top Employers for Young People 2022 and Greater Toronto’s Top Employers 2022.

We’re adding to our team and hiring a Fault Controller to triage first-line support for all systems, communication links, and assets. Rail Traffic Control depends on ensuring safe and timely resolution of faults to minimize the impact on train service. This position is based in Oakville, ON.

What will you do?

• Act as the first point of contact for S&C and RTC system/asset support and faults, mainly over the phone;

• Monitor equipment using available tools to identify defects proactively;

• Assist end-users where the issue relates to training and system knowledge;

• Maintain an electronic fault log;

• Dispatch appropriate maintenance providers and manage the resolution process to a conclusion;

• Participate in the troubleshooting of reported faults under the guidance of the maintenance providers;

• Attend periodic service review meetings to discuss faults and resolution times

What will you need to succeed?

• Minimum of 3 years’ experience with CTC signaling systems;

• Ability to analyze data;

• Ability to work under pressure and quickly react to issues;

• Strong interpersonal and communication skills (oral and written English);

• Strong organizational and task prioritization skills.

Preferred/Assets:

• College diploma in the field of electronics or IT;

• Experience and a good understanding of railway signaling and communications systems;

• Relevant experience in IT-related equipment;

• Experience with asset management systems for linear infrastructure.

This opportunity is for you if:

You are motivated by troubleshooting railway control and communications-related systems and enjoy the satisfaction of resolving issues in a safety-critical operations environment.

About us.

We share our ideas and champion the people behind them.

Siemens Mobility is a separately managed company of Siemens AG. As a leader in transport solutions for more than 175 years, Siemens Mobility is constantly innovating its portfolio. Its core areas include rolling stock, rail automation and electrification, a comprehensive software portfolio, turnkey systems as well as related services. With digital products and solutions, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent, increase value sustainably over the entire lifecycle, enhance passenger experience and guarantee availability. In fiscal year 2022, which ended on September 30, 2022, Siemens Mobility posted revenue of €9.7 billion and had around 38,200 employees worldwide. Further information is available at: www.siemens.com/mobility.

In Canada, Siemens Mobility has been providing solutions to the transportation industry for more than 40 years, including railway infrastructure maintenance services on the rail networks in Quebec and Ontario, light rail vehicles in Edmonton and Calgary, trainsets delivered to VIA Rail Canada, new trainsets for Ontario Northland that will bring back Northeastern passenger rail to Ontario that are expected to be delivered in 2026, an order for locomotives for Montreal’s exo and the rail electrification and overall system maintenance of the light rail transit network in Kitchener-Waterloo. Our footprint also includes dispatching services operated from Dorval, Québec, to more than 25 railways across Canada covering over 3,400 miles of track.

Today, Siemens Mobility provides customers with full-service capabilities for the entire life cycle of their projects to help evolve our growing cities while supporting Canada’s sustainability goals.

To learn more about Siemens Mobility, visit our website at Siemens Mobility | Canada | Siemens Mobility Canada (https://www.mobility.siemens.com/ca/en.html)

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

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Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

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