Skan’s vision is to be the foundation for operational intelligence and the fabric of the future of work. If you are interested in working on an AI-powered platform and redefining business process discovery and management, join us on our journey.
Location
For this position, we are looking for remote candidates located in the United States and Canada.
As a Director of Customer Success, you will be focused on unifying sales and the customer success team and will report directly to our Head of Customer Success. You will be a practice leader for one or more industry verticals, leading the team focused on accounts related to these verticals. You will also have the chance to play a crucial part in all stages of the established customer relationship and have high-level monitoring control and ownership of the customer lifecycle. In addition, you will focus on driving overall retention/upsell strategy, creating frameworks for resolving customer issues, and driving overall customer satisfaction.
What You’ll Do:
Requirements
What You’ll Bring
Need to have
Nice to have
Benefits
The Canadian on-target compensation range for this full-time position is $77,000- $140,000 CAD. Actual compensation is based on various factors, including but not limited to work location, job-related skills, and experience. In addition to a base salary, this role is also eligible for benefits and equity.
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