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SkyBox Labs is a game development studio that works on some of the world’s most iconic games. Our projects include working as a co-developer on Halo Infinite, projects in the Minecraft Universe, supporting the development of Magic: The Gathering Arena, and more. As one of Vancouver’s fastest-growing game studios, since our inception in 2011, SkyBox Labs has evolved from a group of 8 people developing independent projects to a team of over 200+ engineers, artists, designers, producers, and more.
SkyBox Labs is looking to add a skilled Desktop Support Technician to our talented IT team. You will be one of our diagnostic specialists fixing a diverse range of technical issues. Your efforts will directly help our internal teams build AAA games played and adored by millions around the world. We are looking for the type of person who is excited to solve problems by lending a helping hand. If you’re a CPU guru, a Windows wizard, or a MacBook maestro, apply today!
Responsibilities
- Be the first point of contact to support and solve a technical tier 1 and periodic tier 2 queries and issues across the studio, and escalate those issues when necessary
- Lead hardware setups: including PCs, laptops, dev kits, and peripheral equipment
- Use your positive demeanor, problem-solving skills, and expert communication skills to relay information efficiently and effectively to individuals and the studio as a whole
- Track, maintain, and organize all IT resources across the studio, including assisting with procurement and equipment moves
- Support IT administrative tasks such as user management for our growing studio
- Prepare equipment and help onboard new employees, as well as provide remote support
Qualifications
- Degree, diploma, and/or experience handling desktop support and tier 1 IT issues to troubleshoot end-user problems
- Knowledge and experience working with Google Suite, Google Admin, Active Directory, Windows 10, Windows Server 2019 OS, an IT Ticketing system, Powershell, and Office 365
- The ability to articulate ideas, communicate effectively with the end-user, and write concise and accurate documentation
- Experience with balancing competing priorities and handling working in a fast-paced, changing environment
- A positive, customer-service oriented philosophy
- Knowledge and experience working with video game hardware would be highly valued
- Experience with Fresh Service Ticketing system and MySQL would be nice to have but is not mandatory
Nice-to-haves
A Culture of Empowerment, Collaboration and Personal Growth
Our studio’s success can be attributed to our culture of empowerment, collaboration and personal growth.
At SkyBox Labs, you can contribute to industry-leading titles, from legendary AAA franchises to independent IP, without compromising on culture. As a rapidly growing independent company, we maintain a ‘small studio’ feel with our flat structure, leading with authenticity, and fostering connection.
We relentlessly support your growth and development. From team building through personal interest groups and clubs to studio-wide knowledge sharing through learning lunches, and more formalized programs like SkyBox U, we support our team every step of the way.
One major thing that we’re proud of is that we’ve been able to grow to the studio that we are today while ultimately cultivating an environment of trust and mutual respect where you can thrive. We value our team members’ diverse backgrounds, hobbies, skills, and interests and we celebrate them! This is demonstrated through our broad spectrum of social clubs: Join our soccer team, fitness group, or one of our many D&D groups – you can even start your own!
Work During COVID-19
In order to keep our employees, candidates and community safe during the COVID-19 pandemic, the majority of our teams are working from home within Canada, with plans to a return in a hybrid capacity later in 2022. All interviewing, onboarding, and most work will take place remotely for the foreseeable future.
SkyBox Labs is proud to be an equal opportunity workplace, dedicated to pursuing and hiring a diverse workforce.
Learn more about us at http://skyboxlabs.com/
Although we appreciate all interest, only those candidates selected for an interview will be contacted.
