Our Company:
Social Pinpoint is a market leading digital community engagement platform that operates in an exciting and rapidly growing sector. We provide government clients and consultants throughout United States, Canada, Australia, New Zealand and Europe with the online tools they need to help their communities (people like you) have their say on projects that impact them.
We’re seeking a highly motivated and passionate Customer Success Manager to work with Social Pinpoint customers to drive retention, renewals, customer satisfaction, and growth. This is a high-profile, customer-facing role requiring excellent relationship management skills and technical acumen.
This role is fully remote however, to be considered, you must be Greater Toronto or Ontario based and eligible to work in Canada on a full-time basis.
Enployee Benefits:
Join our team and enjoy substantial benefits designed to foster well-being and professional growth. Canadian staff receive annual wellness reimbursements, flexible working arrangements, home office expense claims, paid parental leave, and opportunities for professional development. You will also receive generous health insurance, 4 weeks of vacation, along with the opportunity to earn a performance-related bonus after probation.
The Role:
The Customer Success Manager will work with organizational leaders and technical users to understand their needs, map Social Pinpoint’s best practices to customer business requirements, and drive value delivery. In addition to this, the role requires the ability to work closely with cross-functional teams and the ability to influence internal and customer stakeholders. The ideal candidate is strategic in their thinking and planning, hands-on in their execution, and results-oriented, with effective communication and problem-solving skills.
Responsibilities:
Required Experience:
At MySite Group, we believe that diversity drives success. We are an equal opportunity employer that provides a safe and supportive environment where everyone and anyone can grow.
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