Sonar Software Looking for Data Analyst (Remote) at Debolt, AB Full Time

Want to work at one of the Software industry’s fastest-growing and award-winning companies? Here is your opportunity!

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Who We Are: * Sonar is an enterprise, B2B SaaS company providing a comprehensive and intuitive operating platform that supports Internet Service Provider (ISP), VOIP, Fibre, and Multi-Dwelling Unit (MDU) markets. Our leading-edge functionality enables our clients to successfully manage billing, ticketing, network monitoring, inventory management, scheduling, and service provisioning in the most cost-effective manner to maximize value for their customers. We are a tight-knit group here at Sonar and strongly believe in inclusivity, equality, and investing in our team members to ensure long-term success. Competitive salary, remote work environment, paid vacation, medical benefits, annual home office stipend, and career development opportunities are just a few of the benefits of working with us.

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What We Need: * We are looking for a passionate and capable Data Analyst to join our Information Engineering team. Please see below for additional information for this role.

We are responsible for the design, development, and maintenance of our BI platform. These responsibilities include but are not limited to defining Sonar’s data models within Looker’s markup language (LookML) to enable the creation of dashboards. We are also responsible for the creation of all internal and external reports in all areas of the business, including custom reports that support the unique needs of each client. These reports are critical in our own strategic planning and building mutually-profitable relationships with our valued business partners. We also ensure the accuracy of our reporting services by testing both the LookML, and the dashboards themselves. We also help identify accuracy issues and ensure they are escalated to the appropriate members of the development team. The ability to identify improvement opportunities to enhance service levels, elevate efficiencies, and the ability to scale to meet our corporate goals, will be key to the success of the Data Analyst.

Key Attributes Required for Success

• The ability to remain consistently empathetic to the needs of the Customer (Internal/External).
• Collaborative skills. You have a team mentality and are able to influence through consensus building.
• Advanced communication and presentation skills at all levels and areas of the business, under pressure, and in difficult situations.
• Highly analytical with a keen eye for detail.
• Reliable, efficient, and organized with impressive time management strategies.
• A relatable degree or direct experience in data analysis.
• A solid understanding of SQL, and Data Visualization.

• A technical ability to develop customized and systematic solutions to unique problems and challenges.
• Passionate for continuous improvement and process orientated.

Responsibilities

• Ensure a professional, ethical, and accountable approach in all prospective and current customers, as well as internal interactions exemplifying our corporate values at all times.

• Enforce all required security and privacy protocols in every transaction.

• Support multiple projects and the delivery teams in onboarding customers from multiple platforms to Sonar.

• Design, develop, test, and maintain the underlying content of the BI platform (LookML) to enable the creation of reports and dashboards.

• Design, develop, test, and maintain the standard Sonar dashboards provided to all customers.

• Quote, Develop, and test customer-specific dashboards for other customers as requested.

• Identify data integrity issues and immediately escalate any issues that cannot be resolved within the authority of this role.

• Card user stories and bugs in the Reporting Azure board to ensure workloads are organized and visible.The immediate escalation of issues that cannot be resolved within the authority of this role.

• The ongoing identification of process, tool, and platform improvements and the submission of those ideas through the requested processes of each department to ensure efficient and effective communication for proper vetting. For example, bug submissions, Q&C resource requests, feature requests, fostering and maintaining inter-department communication.

• The updating of all activities in the prescribed software to ensure departmental metrics and insights can be easily obtained and analyzed for ongoing management.

• All other duties as assigned by the Manager, Information Engineering.

Here are the hard requirements – We delete applications that ignore these, so please make sure you read this!

• No agencies/contract work/etc. We’re looking for individual, full-time employees.

• Please make it clear in a cover letter how you meet the requirements listed – We get a ton of applications, and lots of them are people that really aren’t qualified. Help us help you – call out that you’ve read what we’re looking for and speak to how you are a good fit.
• Please include some kind of examples of previous work or portfolio, so we can understand what you’ve done in the past.

Pay for this position is commensurate with experience.

Job Type: Full-time