Sparkling Hill Resort Looking for Assistant Restaurant Manager at Vernon, BC Full Time

At Sparkling Hill Resort we are always looking for the right candidate, and while skills and experience certainly play a part in the decision-making process we will first look for a candidate who will be a good fit with the team personality-wise. We are willing to train the right person, and so if you think you are ready for the next step in your Food & Beverage career then we want to hear from you!

Completed in October 2021, Gerni’s Farmhouse is an original 16th-century building from Weerberg, Austria that was dismantled in 2019, shipped to Canada, and rebuilt on the resort by Holzbau Maier. Named after the resort’s owner, Mr. Gernot Langes-Swarovski, Gerni’s Farmhouse is a celebration of traditional Austrian fare and architecture in an unforgettable location.

The Gerni’s Farmhouse Assistant Manager is expected to assist the Restaurant Manager with all aspects of operations; maintain a high level of quality, directly manage a team of servers and bartenders and manage costs/revenue. Areas of responsibility will include meeting the requirements of all restaurant areas and the staff.

Job Duties

• Ensure that the restaurant is maintained impeccably that tables are set correctly
• Coordinate lunch & dinner service to ensure a smooth and efficient flow while maintain a high level of guest service
• Ensure that back of house areas are clean and organized at all times
• Ensure that inventory is accurately entered, counted regularly and discrepancies are promptly investigated and reported
• Ensure that stations have their correct materials in place
• Ensure that faults and defects are reported to Maintenance and acted on appropriately without delay
• Maintain high standards of morale and personal appearance of all staff
• Ensure that all staff are always providing professional and courteous service to guests
• Ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standard
• Assist the Restaurant Manager with investigating and actionioning the causes of staff grievances
• Ensure that all stocks and supplies are requested in a timely fashion so that correct stock levels are maintained and stored under optimum conditions
• Foster effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information
• Administer gratuities in a fair and equitable manner
• Attend to customer complaints in a timely fashion
• Ensure that reports and administration requirements are submitted in a timely fashion
• Assist with schedule, ensuring that staffing levels are correct and to agreed standards and are not exceeded without prior consultation
• Circulate regularly to maintain a positive profile with customers and staff
• Act as the leader of the department in the absence of the Restaurant Manager
• Any other duties as required/assigned

Requirements

• Previous experience in a supervisory or management capacity
• Previous Food & Beverage experience
• Experience in all aspects of customer service and people management
• Experience with German/Austrian food service and asset
• Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Good training, coaching, and mentoring skills are essential
• Able to effectively communicate both verbally and in writing

Perks & Benefits

Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:

• Deeply discounted room rates available to team members
• Discounts on gift shop retail, food and spa treatments
• Extended health benefits which come at no cost to you
• Monthly gas cards
• Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry

Working Conditions

• Must be able to work weekends and evenings
• Manual dexterity required to use desktop computer and peripherals

Qualified applicants may submit their resume to Mr. Bozidar Gujic, Operations Manager. Only candidates selected for an interview will be contacted.

Job Types: Full-time, Part-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care

Schedule:

• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• VERNON, BC: reliably commute or plan to relocate before starting work (required)

Work Location: One location