We have one mission: To make a positive different in the transportation industry by providing the absolute best customer experience ever. No Excuses.
Our Vision: To become the most customer-centric company in the universe.
We are proud of our hard working and dynamic corporate culture. We believe that inspiring our employees and giving them opportunity for growth translates into better service for our clients. Each and every Speedee employee is personally invested in ensuring our clients receive the most innovative, efficient and cost-effective solution available.
Job Description
We are currently looking for an experienced logistics and transportation professional to provide operational support.
The CSR (Customer Service Representative) position is responsible for making sure the movement of freight across North America/Canada, is coordinated and executed successfully according to our customer’s needs. We teach you the skills necessary to operate in the transportation industry by utilizing our own, proprietary technology. Our rapid company growth requires that we constantly add motivated, enthusiastic individuals committed to providing exceptional customer service.
Responsibilities
Create and maintain Strong Vendor Relationships
Transportation Operations (Dispatching, tracking, and scheduling of orders)
Cost negotiation and carrier selection (OTR, IMDL and LTL)
Preparing required shipping documentation
Effective and professional communication with clients and carriers
Minor Accounting Functions
Data Entry
Other:
Develop relationships with new carriers
Manage relationships with current carriers to provide excellent service to our existing customers
Negotiate competitive rates with carriers depending on current market rates
Communicate load details and shipment parameters to carrier dispatch and drivers throughout the lifespan of the shipment
Monitor progress of shipments on a daily basis to ensure coverage, on-time performance and addressing any mid-transit issues
Communicate load statuses, issues and concerns to sales representatives
Qualifications
Experience in logistics environment strongly preferred – Familiar with OTR truckload, including dry van, flatbed, reefer, etc.
High School Diploma
Customer service experience preferred
Problem resolution skills, detail-oriented, high level of multi-tasking skills are a must
Possess professional phone mannerisms
Outgoing personality; high energy; flexible
Great attitude and desire to work hard while having fun
This is an exciting opportunity for well-organized self-starters with excellent interpersonal skills who enjoy a dynamic, fast-paced environment.
Full-Time ONLY, Monday- Friday, and Training provided onsite.
Office is located in Burnaby.
Please email your resume to [email protected]
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