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The Customer Service Representative is the first point of contact for customers requiring assistance with our retail outlets, as well as providing assistance to our online Customer Service Team when necessary. This exciting opportunity will allow you to assist customers by clarifying product features and benefits along with providing resolutions for concerns and queries. The successful candidate will have the ability to deal tactfully and professionally with customers and store management teams in a fast-paced environment.
Provide live customer service to Sport Chek and Atmosphere customers.
Handle high volume of inbound calls and emails.
Manage issues to resolution – research and resolve problems while communicating directly with customers, marketing team, purchasing team, and physical store customer service agents.
Track all customer calls and emails in the customer service database.
What you bring
High School Diploma or equivalent, education in a related field would be considered an asset.
1-3 Years Of Direct Customer Service Experience Is Required.
Previous retail in-store experience or customer care call center experience is required.
Knowledge of online retail or product knowledge in the sporting goods industry.
Experience with Word, Excel, Outlook, and customer service databases is required.
Must be able to work evenings and weekends.
Hybrid
At Canadian Tire we value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.