Stalco Looking for Client Support Representative (on email Customer Support) at North York, ON Full Time

Department Client Services

Reports to Client Success Manager

Location (Work from Home) North York, Ontario Canada

ABOUT STALCO Inc.

Located in North York, ON, Stalco Inc. is a rapidly growing 3rd Party Logistics company. In addition to traditional storage and distribution services to the USA, Canada and Rest of World, Stalco offers its Clients hassle-free turnkey solutions that include inbound freight transportation, customs brokerage, regulatory support for natural health products and outbound B2C and B2B fulfillment. With a vast inventory of Health Canada approved skin care and supplements products, Stalco also offers a white label / on-demand fulfillment program.

JOB DESCRIPTION

Reporting to the Client Success Manager, the Client Support Representative’s (CSR) primary focus is handling inbound inquiries from Stalco Clients. As a knowledgeable and enthusiastic frontline representative for the company, the CSR will provide product and services information and resolve any emerging problems that our Client’s might face, with accuracy and efficiency.

KEY RESPONSIBILITIES

· Provide best–in-class customer service in assisting Clients with their inquiries about our products, services and policies through inbound email and other channels

· Provide accurate, valid and complete information by using the right methods, tools and collaboration with internal subject matter experts

· Handle customer complaints with a sense of urgency and sensitivity by providing appropriate solutions and alternatives within service level commitments

· Be in-tune with severity of Client issues and Client level of concern and escalate issues internally when appropriate

· Be extremely diligent and follow up to ensure resolution and Client satisfaction

· Keep records of Client interactions and file documents/information where applicable

· Build sustainable relationships and trust with Client accounts through open and interactive communication

· Actively contribute to Stalco’s environment of continuous improvement by identifying product and service gaps and making recommendations for improvement

QUALIFICATIONS

· 1-3 years’ in a customer service role (On email)

· Previous work experience in the logistics industry or E-commerce industry

· Post-secondary degree preferred

· Ability to communicate clearly and professionally, both verbally and in writing

· Pleasant, friendly attitude, with an ability to adapt to change

· Strong listening skills and attention to detail

· Customer / service focused

· Proficiency in MS-Office products, as well as the ability to learn new on-line applications quickly

· Excellent time management skills

Job Type: Full-time

Salary: $18.00-$20.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Schedule: