Sternwheeler Hotel & Conference Centre Looking for at Whitehorse, Yukon Full Time

– Work Term: Permanent

– Work Language: English

– Hours: 35 hours per week

– Education: Secondary (high) school graduation certificate

– Experience: 1 year to less than 2 years

– or equivalent experience
Work setting- Hospitality industry
– Urban area
– Hotel, motel, resort
Tasks- Register arriving guests and assign rooms
– Process group arrivals and departures
– Take, cancel and change room reservations
– Provide information on hotel facilities and services
– Provide general information about points of interest in the area
– Investigate and resolve complaints and claims
– Exchange foreign currency
– Process guests’ departures, calculate charges and receive payments
– Balance cash and complete balance sheets, cash reports and related forms
– Maintain an inventory of vacancies, reservations and room assignments
– Follow emergency and safety procedures
– Clerical duties (i.e. faxing, filing, photocopying)
– Answer telephone and relay telephone calls and messages
– Assist clients/guests with special needs
– Handle wake-up calls
– Perform light housekeeping and cleaning duties
– Provide customer service
Computer and technology knowledge- Multi-line switchboard
– Word processing software
– Spreadsheet
– Internet
– MS Outlook
– Jonas Software
Security and safety- Criminal record check
– Immunization records
Transportation/travel information- Public transportation is available
Work conditions and physical capabilities- Attention to detail
– Fast-paced environment
– Standing for extended periods
– Work under pressure
Personal suitability- Client focus
– Dependability
– Efficient interpersonal skills
– Excellent oral communication
– Excellent written communication
– Flexibility
– Judgement
– Organized
– Reliability
– Team player
Health benefits- Dental plan
– Health care plan
– Vision care benefits
Long term benefits- Group insurance benefits
– Life insurance

Salary: $18.00 hourly