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COURTENAY NISSAN is looking for a BDC Appointment Coordinator to join our team in our busy dealership. As part of our team, you will learn, grow and thrive as we support your career development. Responsibilities:
- Greet all customers as they walk into the department
- Booking and confirming service appointments
- Answering service department phones and directing calls to the appropriate team member
- Follow up on every service appointment to ensure customer satisfaction. Remind the customer of the survey
- Calling customers for oil maintenance reminders and deferred work
- Organize and track loaner vehicles
- File all paperwork
- Communicate with the parts department to ensure all parts are here for booked appointments
Requirements:
- Ability to work independently or as part of a team
- Competent in software and computer applications
- Enjoys meeting customers; able to provide elite customer service
- Commitment to continuous learning
Wage:
- Salary range $40,000 to $50,000 depending on experience
- Bonus plan up to $12,000 annually
Benefits:
- Company events
- Extended health benefits
Experience:
- Automotive: 1 year (preferred)
- Customer Service: 3 years
At Courtenay Nissan, our customers are the most important people in our business; they are not dependent on us, we are dependent on them. They are not an interruption to our work; they are the purpose of it. They are not outsiders in our business; they are our business. We are not doing them a favour by serving them, they are doing us a favour by giving us the opportunity to do so.
Our customers come from all walks of life and so do we. The Steve Marshall Group hires great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values, our belief in diversity, and our enthusiasm for our customers, you will find a home with us.
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