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Sundays is a direct-to-consumer, online-first furniture start-up based out of Vancouver, BC. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us!
Reporting to the Logistics Supervisor, the Reverse Logistics Coordinator is responsible for order entry, inventory tracking, facilitating returns, exchanges, parts and claims.
You are organized, detail oriented, a strong problem solver, authentic and team focused.
DUTIES & RESPONSIBILITIES:
- Coordination of small parcel & white glove delivery returns
- Tracking & confirming returns with warehouse staff
- Handling disposition & consignment of returned products
- Tracking and submitting factory & carrier claims
- Identifying and reporting common claim issues to the product team
- Establishing & controlling parts inventory including coordination and shipping of any parts to customers
- Organize and maintain documentation supporting product returns and parts requests
- Working closely with carriers to ensure effective execution of goods transportation
- Communicate with marketing & customer care team to improve the delivery of our services
QUALIFICATIONS & REQUIREMENTS:
- 2 + years in e-commerce Logistics
- Excellent written and verbal communication skills in English
- Highly organized with the ability to prioritize tasks with great attention to detail
- Logistics and/or distribution experience is an asset
- Team player with an upbeat and helpful attitude
- Enjoys the challenge of multi-tasking in a high-pressure environment
- High school diploma required
- Intermediate to advanced computer skills including Microsoft Excel, Outlook and Word, navigating the web, ability to type 50+ wpm
WHAT WE OFFER:
- Be a part of a fast-paced, exciting new business.
- Comprehensive benefits plan (health, dental, vision).
- Generous product discounts.
- Free weekly classes at Ride Cycle Club.
- Kitchen stocked with coffee and tea and fresh fruit.
- Modern, casual, and open office with views of downtown Vancouver and mountains.
- Professional development opportunities.
- Hybrid model of work from home & office (office location is on Glen Drive in East Vancouver).
We appreciate hearing from all candidates, however, only those under consideration will be contacted. Sundays is proud to be an equal opportunity employer who is committed to inclusive hiring practices.
*Health and Safety is top priority at Sundays. All employees must be double vaccinated against Covid-19 prior as a condition of employment
Job Types: Full-time, Permanent
Additional pay:
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Work from home
Schedule:
Experience:
- logistics: 1 year (preferred)
