SureWerx Looking for Inside Sales Account Manager- Bilingual at Guelph, Ontario, Canada Full Time

SureWerx is a national supplier of tool, equipment, and safety product lines for the Canadian and US markets. Our range of products include abrasives, air tools, hand tools, material handling, lifting equipment and safety apparel and products. Our USA headquarters is in Elgin, Illinois, the Canadian location is headquartered in Vancouver, Canada with six branch offices located in the major cities across Canada.

We are currently seeking an Inside Accounts Manager. Under the direction of the Regional Sales Manager, the Inside Accounts Manager is primarily responsible for supporting and developing new and existing business revenue objectives for SureWerx Canada. This position also entails ongoing account management and development, along with identifying new opportunities for upselling and cross-selling within the defined account base.

This position is being offered on a remote basis with occasional travel to our Guelph branch. The ideal candidate should live within a reasonable driving distance from the branch.

Responsibilities

The Inside Sales Account Manager will be responsible for building and maintaining customer relationships, ensuring customer satisfaction, and managing accounts. Additionally, the Inside Sales Account Manager will provide customer service and support while generating new sales leads and opportunities.

Tasks Include

• Cold calling assigned accounts in the territory to identify and close opportunities for SureWerx Canada products. This involves determining the potential for new business, add-on business, or upsell business, and maintaining future opportunities.
• Identifying prospects through various lead generation activities, such as trade shows, email, website inquiries, direct mailing, advertising, and cold calling on key prospects or referrals.
• Calling on prospects to understand their purchase decision makers, decision-making process and criteria, and their needs.
• Providing value propositions, handling objections, preparing quotes, and closing sales by obtaining prospects’ commitments.
• Processing all sales orders and answering any questions related to the order status.
• Working with product managers on special pricing for significant product purchases.
• Directing customers to the website, if possible, to assist them in finding the required part or product.
• Accumulating and processing back-order information, back orders, and un-invoiced sales order line items as required.
• Performing administrative and office duties such as filing, updating customer information, and contributing to general office functioning.
• Researching product information, product catalogues, etc.
• Creating possible promotions for distributors.
• Providing additional Sales Support, such as trade show and direct mail lead follow-up.
• Supporting National programs, such as promotions and product launches.
• Utilizing Salesforce CRM to maintain a current listing of all opportunities.
• Performing other duties as required.

Qualifications

• 3-5 years of successful outbound sales experience.
• Bilingual in English and French, both verbally and in writing.
• Demonstrated ability to achieve sales objectives.
• Understanding of the sales administration process.
• Excellent interpersonal and communication skills, both written and verbal.
• Team player who is assertive, goal-oriented, positive, and self-motivated.
• Hands-on experience with CRM (Salesforce) software or equivalent.
• Detail-oriented and highly organized.
• A degree or diploma in a business discipline or related field is preferred.