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Job Description:
Do you have a great set of communication skills & a positive attitude to support clients?
Do you have a great set of communication skills & a positive attitude to support clients?
Sutherland is seeking an action-oriented and self-motivated person to join us as a Technical Support Representatives and be part of our remote team. We are a group of forward-thinking and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
The role:
Be the Point of Contact to exceed client and company expectations by answering inbound calls to provide outstanding customer service and technical support. Showcase your superior customer support and troubleshooting skills, while developing your expertise in all aspects of customer service and technology.
At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly.
What we offer:
Competitive base rate
Medical, dental, and vision benefits, EAP, and more health and wellness programs
PTO
Paid top-notch training
Great work environment
Promote-from-within advancement opportunities
This is the job for you if:
You can execute on delivering a great customer experience
You are an early adopter: the first of your friends to buy the latest computer or mobile phone platform.
You are the “Go-To” person who helps others get the most out of their Products and Services
You are technically savvy and understand Operating Systems/Streaming Video/Web Applications
You can handle multiple call types, i.e. billing issues, internet connectivity, and hardware technical support
Qualifications:
Our most successful candidates will have:
A high school diploma or GED
Demonstrated ability to perform at a high level, to support our high volume of inbound calls
Excellent verbal and written communication skills; proficient reading skills required
Multitasking skills showcased through the use of several applications; experience working with CRM applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Requirements to work from home:
Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
- Wireless and/or satellite Internet Service Providers are not compatible with our systems.
In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
A quiet and distraction-free, secure place to work.
A computer with:
1.6 Ghz Dual Core processor (the faster the processing environment, the better)
2 GB RAM
10 GB available hard drive space
One or more available USB ports (2.0 or greater)
Sound/audio support
Windows 10
2 – 20 inch monitors
Wired Keyboard
Wired Mouse
A headset to use for training and meetings that is/has:
USB
Dual ear
Noise-cancelling microphone
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
About us:
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.
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