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Sales Support Specialist, New Hotel Openings
Reports To
Corporate Business Development Manager
Location
Mississauga, ON
Type
Full-Time Permanent
Closing Date
Sept 29, 2023
Company Overview
Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.
Sysco, one of Canada’s Best Employers 2023, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.
Guest Supply Canada, a wholly owned subsidiary of Sysco and a division of Guest Worldwide, specializes in the distribution of products such as personal care amenities, a full range of textiles, paper products and hotel room accessories to the Travel and Leisure industry. Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture textiles and personal care amenities and distribute nearly everything else you find in the hotel public guest areas in the hotel room. For more information, visit www.guestsupply.ca
Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?
For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada
For a full list of opportunities, visit www.sysco.ca/careers
Role:
The NHOP (New Hotel Opening) Specialist works as part of a team with the Corporate Business Development Manager and is responsible for to identify and securing all NHOPS within a fiscal year using STR (Smith Travel Report) reports and existing relationships with Management Groups and Chains in combination with field level intelligence from the Territory Managers. Drive the sales per door of all NHOPS to $1500 minimum and become the industry leading provider in OS&E (Operating Supplies & Equipment) products.
Role Responsibilities:
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Participates in the achievement of company financial and strategic objectives by effectively and profitably Assisting the NHOP Manager in managing the NHOP and Conversion segment of our business. Assist the NHOP Manager by providing the following data reporting: capture rate, $ per door, lost business, etc.
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Hotel Opening Orders – Coordinate information and planning for Hotel Opening Orders between Corporate Accounts, the Distribution Centers shipping the orders, the customer and the carrier to execute a smooth delivery to the property.
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Support Opening Order DC, including but not limited to coordination of Inbound Freight, system management of all transactions.
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Maintain spreadsheets, statistical reporting as developed and standardized to support New Hotel Opening Orders.
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Investigate delivery issues with Carriers, shortages reported by customers, any issue relative to a New Hotel Opening Order.
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Develop in depth knowledge of core products, and brand standards.
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Work effectively with internal departments such as Customer Service, Corporate Accounts, Credit etc.
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Work closely with TM (Territory Managers) on the NHOP process.
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Prepare and maintain NHOP templates/quotations. Break orders down by floor. Monitor order status. Prepare room distribution lists for delivery. Update NHOP Manager on order status.
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Build relationships with new and existing customers.
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Travel to NHOP openings to assist.
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Maintain weekly shipping and sales report.
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Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
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Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
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Perform other duties as assigned.
Qualifications/Skills/Job Requirements (About you):
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Min. of 3 years relevant experience in sales with a proven track record of growing profitable business.
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Broad knowledge of the business and program/process implementation techniques is required.
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Post-secondary education in related field preferred, equivalent work experience will be considered.
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Intermediate proficiency in Microsoft Office and Adobe PDF files
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Excellent customer service skills
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Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary. Ability to write reports and business correspondence and effectively present information and respond to questions from suppliers, customers, management and inter-department staff. Capable of working with internal staff from other departments in a proactive and constructive manner.
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A mastery of organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary. Able to manage large, complex projects. Uses time effectively and able to work independently.
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Ability to add, subtract, multiply and divide in all units of measure; compute rate, ratio and percent; uses whole numbers, common fractions and decimals; demonstrates general understanding of inventory/finance terminology and concepts.
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Ability to build working relationships with internal business partners, vendors and customers.
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Professionalism – Approaches others in a tactful manner. Reacts well under pressure. Follows through on commitments.
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Detail Oriented – Attention to details and accuracy.
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Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner.
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Attendance/Punctuality – Is consistently at work and on time. Ensures work responsibilities and customer requirements are covered when absent. Arrives at meetings and appointments on time.
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Maintain safe and healthy work environment.
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Proficient use of forecasting applications and MS Office (Word, Excel, PowerPoint, Access and Outlook). PeopleSoft, High Jump.
Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.
External candidates submit cover letter & resume via www.sysco.ca/careers
Our Purpose:
Connecting the world to share food and care for one another
Our Mission:
Delivering success for our customers through industry-leading people, products and solutions
Our Identity:
Together we define our future of foodservice and supply chain
Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.
Here’s a sample of the many benefits Sysco colleagues enjoy:
Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Colleague Resource Groups
(*benefits may vary based on location or bargaining unit)
