Call Centre Representative CCR032223
Department: Warranty Services
Type of Position: Full Time Contract – 9 Months
Location: 7th Floor, 5160 Yonge Street, Toronto, ON
Reporting to: Manager, Customer Service
About Tarion
Since 1976, Tarion has provided new home warranty protection to more than 2 million Ontario homes. We serve new home buyers and new homeowners by ensuring that one of their life’s biggest investments is protected. Almost every new home in the province is covered by a new home warranty. This warranty protection is provided by Ontario’s builders and lasts up to seven years. It is backstopped by Tarion. More than 375,000 homes are currently enrolled in the warranty program. Every year about 55,000 new homes are enrolled.
With more than 265 employees, Tarion works hard every day to serve the public interest by, first and foremost, protecting consumers and their new home purchases. We investigate homeowner warranty claims; resolve warranty disputes between homeowners and builders; and provide deposit and delayed closing protection for new home buyers. We also manage the Guarantee Fund, an important financial reserve designed to help shield Ontario consumers from possible catastrophic building events. All of this enhances fairness and confidence in Ontario’s new home building industry.
About the Role
The Call Centre Representative role is responsible for providing frontline support to all stakeholders. In this position you will guide stakeholders on the warranty process, triage calls thorough the department and company or redirect to other external resources where required. You will also be responsible for assisting homeowners with Myhome support and be a vital resource to all warranty related Inquiries. You will also be required to place outbound calls in a timely manner to address the call center voicemails and provide outstanding customer interaction on each call.
Responsibilities:
Qualifications:
Why Choose Tarion?
We believe that Tarion’s employees are its most valuable asset. We strive to provide a welcoming work environment.
We offer employees a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of
Employee Assistance Program tools and online resources to support well-being.
At Tarion, we believe that a strong commitment to diversity and inclusion allows employees to perform at their very best and underpins a culture in which everyone feels they have an equal opportunity to belong and build a career. Tarion is committed to developing and maintaining work environments and practices that ensure equality of opportunity in recruitment, selection
and promotion, and to removing systemic barriers so that employees have every opportunity to feel included in the workplace.
If you are a person with a disability and have questions or would like help with your application, please email [email protected] or contact a member of the Human Resources
Department.
Application Submissions & Deadline:
Please submit a covering letter and resume with vacancy code CCR032223 to [email protected]
Job Types: Full-time, Fixed term contract
Contract length: 9 months
Benefits:
Schedule:
Ability to commute/relocate:
Education:
Experience:
Work Location: Hybrid remote in North York, ON
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