TD Bank Looking for Finance Operations- Team Leader at Dieppe, NB Full Time

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Provides day-to-day team leadership, coaching and work direction to ensure effective and efficient operations, delivery of services / solutions in accordance with established service levels, quality standards, compliance and regulatory guidelines.

CUSTOMER:

• Handle operational finance activities such as processing / balancing / reconciling / validating transactions, investigating customer issues, preparation of files, data gathering and cleansing, report production and preparation etc.
• Process various finance related transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Act as a key resource to Finance partners by providing relevant and meaningful financial information / data, responding to enquiries and performing adjustments within authority levels
• Coordinate and/or consolidate financial information needs / requests
• Identify key variances and contribute to the analysis, due diligence and execution and/or implementation of potential initiatives within defined area of responsibility
• Maintain working relationships with internal customers, partners and/or vendors including responding to questions and/or concerns in an effective and timely manner
• Contribute to the execution or delivery of financial and/or special initiatives and programs as assigned
• Keep current on emerging issues and industry trends for the Business / Finance area being supported Lead a team to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and transaction processing consistent with TD Finance business objectives
• Lead a team of Operations Officers and/or Analysts which could be across multiple regions
• Apply knowledge of TD Finance systems, processes and regulations in resolving escalated customer issues ensure communication with key stakeholders elsewhere in TD Finance
• Develop and maintain working relationships with internal partners for the purposes of delivering optimal customer service

SHAREHOLDER:

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area
• Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
• Conduct reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
• Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Supervise day-to-day operations / activities, balance workloads, ensure compliance to internal / external requirements and the achievement of service level standards and productivity targets
• May lead an operational production support group and provide management with analysis of key process drivers, production gaps, root cause analysis of and performance and productions issues where applicable
• Identify operational issues and recommend improvements
• Review and/or update procedures ensuring all functions and systems are well documented
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists

EMPLOYEE / TEAM:

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Participate in personal performance management and development activities, including cross training within own team
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• May provide process / policy guidance to others (e.g. within team, internal partners)
• Demonstrated skills in conflict resolution, strong intuitive judgment and negotiation/influencing skills, flexibility and adaptability to changing priorities in a fast-paced environment, along with a strong consultative approach
• Skill in collecting, organizing and analyzing complex or technical data
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative situations, conclusions or approaches to problems
• Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Skill in decision making by considering relative costs and benefits of potential actions and choosing the most appropriate option
• Ability to conduct short-range and long-range business planning
• Ability to develop objectives, evaluate effectiveness and assess needs
• Ability to recognize, analyze and solve a variety of problems
• Ability to identify problems, evaluate alternatives and implement effective solutions
• Ability to implement new systems and procedures and to evaluate their effectiveness
• Ability to contribute to strategic direction of the function and provide advice to senior leadership
• Ability to think strategically and possess strong business acumen
• Lead and support a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Participate in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH:

• Intermediate Team Leader role that oversees the moderately complex or diverse operations or functional area – impacts a significant part of the organization and entails leading teams in completing multiple step transactions / processes / activities that may involve numerous systems and/or jurisdictions, and range in complexity from medium to high
• Requires strong process management knowledge and understanding of the business unit and operational functions for the business area supported
• Effectively handles critical and/or high risk issues, determining the most appropriate course of action for resolution
• Generally reports to a Manager role

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree/ college diploma preferred
• 5+ years relevant experience
• Knowledge of the following preferred: IFRS, US GAAP, Capital Markets

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At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.