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One of our major banking clients is looking for a Servicing Analyst (Bank/ Wire Transfer)
Length: 6 Months Contract (Possibility of an extension or converting into a full-time employee)
Location: Montreal, QC – hybrid (1-2 times a month)
Working Hours: 8:30am – 5pm
Line of Business: Global Payment Operations
Length: 6 Months Contract (Possibility of an extension or converting into a full-time employee)
Location: Montreal, QC – hybrid (1-2 times a month)
Working Hours: 8:30am – 5pm
Line of Business: Global Payment Operations
ROLE MANDATE:
The selected candidate will be investigating wire transfers for the Global Payment Operations team. The team supports wire transfer for both US and Canada side transactions, but this role is primarily monitoring/investigating in Canada. The role is fast-paced and requires strong communication. A successful candidate would be English speaking, meticulous, detail-oriented and show due diligence in wire transfer oversight.
RESPONSIBILITIES:
Performance:
• Accurately and efficiently clear all wires to meet the SLAs while ensuring quality processing.
• Meet department productivity standards and achieve service level agreements as defined.
• Provide quality processing in all activities with no single loss over $200 and no losses resulting from recurring errors.
• Accurately clear wire authorizations with no release of unauthorized or unapproved transactions – zero error.
• Effectively rotate on processes
People:
• Being engaged in your personal development as well as training new/existing staff and participating in team activities as required.
• Engage in personal development and/or formal development plan. Execute as scheduled while maintaining work quality.
• Involved in training and development of new staff and junior Officers.
• Act as back-up to Workflow Coordinator/take leadership role.
• Participate in holiday processing activities as scheduled.
• Timely action/maintenance of HR activities (HR activities/Development plan/Goal Plan/Talent profile, completion of time sheets, etc.)
• Consistently recognize colleagues through the BEAM recognition program
Risk Management:
• Ensure protection of customer information, audit requirements and training are adhered to as specified.
• Protect customer information ensuring that no escalation is received resulting from a privacy/confidentiality breach. No finding reported on spot checks with regards to clean desk policy
• Ensure all audit requirements are adhered to as quoted in PRC/SOX, with acceptable results received in all formal reviews performed by internal or external audit/regulatory department.
• Successfully complete all mandatory training (i.e. – AML, Health & Safety and First Principles) within established timelines and adhere to teachings.
• Participate in the BCP testing.
• Ensure timely completion of daily control check list.
Service Excellence:
• Provide Quality Service in your day-to-day work while looking for improvements for our clients.
• Provide quality service to clients, branches, and lines of business
• Active participation in huddles i.e., customer story/Hints and Tips/sharing recognition
• Adapt a Winning Culture mindset
• Adapt a mindset that places process improvement in the forefront of all we do.
• Active participation/valuable contribution to team and self-initiatives.
• Build and maintain effective partnerships with all teams in Montreal, Mississauga, and Toronto.
MUST HAVE SKILLS:
• 0-1+ years relevant experience (open to new grads)
• Candidate must be fluent in English
• Detail-oriented
• Strong verbal and written communication
• Collaboration & team skills – In-depth.
• Analytical and problem-solving skills – In-depth.
• Ability to work independently
• Fast learner and able to work in a high-paced environment
• Previous banking experience is a nice to have
• Customer service skills – nice to have
INTERVIEW PROCESS:
First Round –30min Teams meeting with senior managers.
URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.
The recruiter in charge of this role is Maitry.
If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.
Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!
Please note: Adherence to our end client’s vaccination policy is a requirement.
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