Technical Standards & Safety Authority (TSSA) Looking for Associate, Workforce Planning at Toronto, ON Full Time

Location

City/Town
Toronto

Department Name
Shared Services

Description
About Us
Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately 400 staff across Ontario. The roles within the TSSA are as diverse as the Province we serve. It takes all kinds of people with varied skillsets and backgrounds to meet our organizational goals, but all our employees share a few key traits:

• We are passionate about public safety.
• We are highly skilled, problem-solvers.
• We are collaborators who are invested in the communities we work in.
• We are more than employees; we are serving the greater good.
• We are committed to life-long learning and development.
• We operate with the highest integrity.

No matter which area you work in, you will collaborate with experts across diverse fields, backgrounds and cultures, expanding your knowledge and helping you realize your full potential.

The Big Picture – this position in TSSA…
Reporting to the Supervisor – Workforce Planning, this position supports our organization in its journey to becoming a Modern outcome-based regulator.

The Workforce Planning department is responsible for optimizing labour allocation to align with the inspection needs of the three (3) major Regulatory Programs administered by TSSA (Elevating, Amusement and Ski Program, Boilers and Pressure Vessels, Operating Engineers and the Fuels Program). It supports public safety by effectively and efficiently scheduling TSSA’s Inspection Workforce. As Associate, Workforce Planning you will liaise with internal and external customers to review and process technical data relating to the devices, equipment or site locations.
You will have the ability to resolve L1/basic customer inquiries. You are expected to be open to working a variety of shifts. The start and end times may vary based on business and operational need. As Associate, Workforce Planning you will require strong detail orientation, problem-solving and analytical skills.

So, does this sound like you? If so, this could be your next big opportunity!

What you will do?

• Create and maintain TSSA Customer account records and relationships
• Support customers with general inquiries related to application submissions, inspection scheduling and prerequisite documents.
• Schedule Inspectors and optimize resources to ensure workload balance
• Monitor inspector’s workload on a proactive basis and communicate capacity requirements to programs
• Communicate with inspectors, contractors, property managers, owners and operators, general public, Municipalities etc on a daily basis
• Resolve scheduling conflicts in a timely manner
• Validate internal and external customer requests, applications, and prerequisite documentation (Initiate inspection work orders for TSSA Operations)
• Deliver periodic workload reports and escalate workload or lead time issues for resolution

What do you need to succeed?

• Post-Secondary Education
• 1-2 years of relevant experience
• Customer relationship management skills
• Demonstrated written and verbal communication skills
• Technical competencies (e.g., office management practices and procedures)
• Intermediate computer skills including Oracle and Microsoft Office Suite (i.e. CRM Dynamics, Excel, PowerPoint, Teams, Word)

Inclusion and Equal Opportunity Employment

TSSA is an equal opportunity employer committed to diversity and inclusion. We are committed to building and maintaining collaborative, caring and positive work environments so that our employees bring their whole selves to work each and every day. We encourage all qualified applicants to apply without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status or disability. Only those selected for an interview will be contacted.

TSSA is pleased to offer accommodations for applicants with disabilities. If you are interested in applying for a job opportunity, or are contacted by us regarding a job opportunity, please advise of any accommodations you may require.

Please note that applicants who receive any conditional offer of employment from TSSA will be required to provide proof that they are fully vaccinated with a COVID-19 vaccine approved by Health Canada as a condition of employment and to maintain their status as fully vaccinated as a condition of continued employment. TSSA will consider individual requests for accommodation by applicants who cannot be fully vaccinated due to grounds protected under the Human Rights Code

Job Type: Full-time