The Career Foundation Looking for Customer Service Representatives (Work from Home) at Toronto, ON Full Time

Customer Service Representatives (Work from Home) Ref # VS0916221

The Career Foundation is currently seeking full-time, temporary, contract Customer Service Representatives (Work from Home) on behalf of one of our employer partners. (PHAC- a major Canadian Institution)

• Location: Toronto, ON (Work from Home)
• Job Type: Full-time, Temporary, Contract
• Schedule: Monday to Friday 9:00 AM EST- 7:30 PM EST; Saturday and Sunday 9:00 AM EST – 7:00 PM EST
• End Date: October 31st, 2022 (potential of extension)
• Salary: $17.00 per hour; Bi-Lingual – $21.00 per hour
• Number of Vacancies: 4 English Speaking and 1 French Speaking

Note: Training will be provided by the employer.

Responsibilities:

• Making outbound calls to clients on general health care matters regarding their travel outside of Canada.

• Sense of achievement in providing excellent customer service and support in an Outbound customer contact environment.

• Fulfilling work satisfying customer expectations in a way that also complies with best practices.

• Demonstrating empathy by listening attentively to customer concerns.

• Performs customer request problem identification and follows defined procedures to resolve correctly.

• Maintaining high customer satisfaction ratings and service level agreements.

• Receives and logs internal and or external customer problem request issues and ensures proper documentation.

Requirements:

• Must have 1 year of experience in Customer Service Delivery/Customer Contact Services.

• Must have a High School Diploma.

• Must be a Canadian Citizen and must have resided in Canada for the past 5 years.

• Must be able to pass a Criminal Record Check, and Reliability Clearance.

• Must be capable of performing independent remote work.

• Able to communicate in English /French.

• Quiet setting with little to no background noise to perform calls

• Reliable high-speed and unlimited Internet.

• Call center experience is a plus.

This employer partner is an equal-opportunity employer. We thank all candidates for their interest; however, only those selected will be contacted for an interview.

Job Types: Full-time, Fixed term contract
Contract length: 1 month

Salary: $17.00-$21.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evenings
• Evening shift
• Every Weekend
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)