The Conference Board of Canada Looking for Senior Manager, Information Technology Operations (Remote – Canada) at Ottawa, ON Full Time

Employment opportunity: Permanent, Full-Time

Reports to: Director, Information Technology and Project Management Office

Location: Remote work arrangement within Canada

We are seeking a dynamic and experienced Senior Manager of Operations to join our Information Technology team.

Our ideal candidate will bring solid experience in delivering and maintaining a highly available infrastructure and platform of technology solutions. You will supervise a small team of IT professionals as well as ensure strong and effective relationships with our external partners. The successful candidate will be responsible for leading day-to-day management of the operational elements as well as provide solid hands-on leadership for numerous strategic initiatives. Our ideal candidate is a detail-oriented leader who is time and cost-conscious as well as a strong innovator. You can make strategic and sound decisions after carefully gathering and evaluating the facts. You enjoy new challenges and working in a collaborative, team environment. The successful candidate will demonstrate foresight and mature judgement, advanced communication skills, as well as energy, passion, and commitment.

We are a virtual organization and as a remote worker you must be comfortable and able to work 100 per cent of the time from a home office in Canada. To be successful as a remote worker you need to have a self-starter attitude, possess strong organizational and time management skills, and be a proactive communicator. Having a home office environment that provides for a productive, professional, and safe work environment during regular working/business hours is a requirement of this role.

About the Role

• Provide hands-on leadership for strategic initiatives that will improve the stability and security of our infrastructure
• Effectively manage relationships with our external partners
• Provide direction and expertise on implementing and supporting technology solutions for the entire organization
• Ensure formal asset management is in place and maintained
• Provide guidance and technical expertise on issue resolution and prioritization within the team
• Provide recommendations to the Director on improvements to current processes and procedures that take into account return on investment
• Commitment to producing high quality work and demonstrating professional values in all aspects of work and interactions with colleagues and customers

Required Skills and Qualifications

• Minimum of 8 years of relevant experience and a minimum of three years in a people management role
• A Bachelor’s degree with a major in computer science or related field
• Experience managing a team in diverse geographic regions
• Strong and current experience in infrastructure technologies
• Extensive knowledge of Windows operating systems and Microsoft technology solutions (SharePoint, OneDrive, Teams, Outlook, Azure, Active Directory)
• Sound understanding of major backup technologies
• Proven ability to manage diverse, simultaneous projects of varying complexities
• Ability to implement changes with scalability, resiliency and security as top-of-mind goals
• Ability to build strong vendor relationships and effective in vendor management including process improvements and service level accountability
• Proven leadership skills
• Able to provide technical representation of issues and ideas in meeting with peers and executives
• Accurate, with excellent attention to detail and organizational skills
• Highly motivated and driven to improve processes and operational efficiency
• Excellent oral and written communication skills combined with strong interpersonal skills, including an ability to build and maintain relationships
• Sound analytical, judgement and decision-making skills with proven abilities in problem solving
• Detailed oriented and conscientious about meeting expectations
• Ability to juggle masterfully, build momentum, influence positive outcomes, facilitate cross-functional discussions and decisions
• Willingness to embrace change and adapt to deal with uncertainty and ambiguity in your day-to-day responsibilities
• Availability to work outside of regular hours/occasional weekends is required

We value the unique skills, experiences, and insights that each employee brings to The Conference Board of Canada. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported. If you require an accommodation at any point during the recruitment process, please email cbocjobs@conferenceboard.ca and we will work with you to meet your needs.

We wish to thank all applicants for their interest in The Conference Board of Canada. Please note that only those selected for an interview will be contacted.