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The General Manager, Global Law Firm reports into the President of the Legal Professionals segment. The General Manager, Global Large Law Firms (GLLF) will manage a team of approximately 75 individuals (through 3 direct reports) and oversee a :$750M business that is growing :10% annually. This leader is responsible for developing and expanding a diverse customer base of the largest law firms, across North America and Europe.
This person will be a key member of the Legal Professional leadership team and will be based in either Toronto, New York City, Washington DC or Minneapolis. As a leader in Thomson Reuters, they will also be responsible for developing a team who promotes the company vision for a fully diverse and inclusive workplace.
About The Role
In this opportunity as General Manager, GLLF, you will:
Be responsibility for top-line metrics (e.g., revenue, sales, retention) through customer engagement while managing costs/expenses
Advocate for investment in market needs and for support from internal partner organizations across TR including Product, Technology, Strategy, Commercial Excellence and Order to Cash
Define and execute on the sub-segment strategy and growth plan (tied into segment strategy) while meeting or exceeding the annual business plan
Visible in the industry and especially with Large Law customers
Need to embrace, manage and grow relationships with the C suite of large firms
Partner closely with product marketing inbound and outbound activities for the sub-segment (i.e., market/customer insight, value proposition, customer segmentation, channel strategy, launch, etc.)
Lead and drive customer focused and obsessed teams with market leading NPS and customer retention and growth
Drive high performing, engaged workforce and world-class sales talent
About You
You’re a fit for the role of GM, GLLF if your background includes:
Meet or exceed sales, revenue, retention and annual expense plan
Meet or exceed operational metrics
Define strategy and growth plans (aligned to segment) including organic and inorganic growth opportunities
Meet or exceed customer focused and experience metrics – NPS, retention, upsell, cross-sell
Ensure team is operating in an agile manner focused around the customer
Work closely with product and marketing teams to synthesize customer needs into high-impact product and services for customers (aligned to segment prioritization)
Drive sales talent strategy including having world class talent, high engagement, high performing teams, strategic workforce plan tied to strategy
Understand the external trends, opportunities, and market insights
Advocate for our largest customers within Thomson Reuters and for Thomson Reuters withing the global large law firm legal community
Balancing day to day objectives and results and long-term thinking; effective in prioritizing goals
Able to influence and work cross functionally to achieve business segment deliverables
Inclusive leadership style with a strong track record of recruiting, developing, retaining and motivating a high performing sales organization with a growth mindset
Collaborative, relationship oriented across multiple levels and functions
Problem solver and skilled at conflict resolution
Customer centric and focused
Strong, inclusive communicator
Agile; ability to deal with high levels of ambiguity; embraces change
Decisive especially when not all data is readily available
Inspires trust and meaning for the team; purpose driven
Exemplifies and promotes a global mindset across the team and Thomson Reuters
Commitment to the wellbeing of the team and its members
What’s in it for You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following metro locations: Los Angeles, New York City, San Francisco, Washington, DC. The base compensation range for the role in any of those locations is $252,000 – $378,000. The base compensation range in other locations may vary. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
