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Are you looking for an amazing opportunity to drive business growth and delight customers through business transformation? You’ve come to the right place! We’re looking for a Sr. Business Analyst, Backoffice to define, lead, and support delivery of related business initiatives within Reuters News and Media.
About The Role
Your role will be to lead our Back Office efforts, where your key responsibilities will include:
- Service Owner for key applications that are part of the Backoffice and Business automation capabilities (including Incident management, Change management, and configuration)
- Backlog Management you will ensure the development team have a prioritized backlog with fully defined requirements
- Support our Business and Technology Teams with Estimation and Design activities to support future business cases
- Business Process Optimization in collaboration with the Marketing, Sales, Billing Operations, Contracting, Product along with other stakeholders, support buildout of enhanced automation to enable growth in opportunities and scale revenue
- Facilitate creation of 24-month Roadmap and provide other teams with opportunities to ideate, prioritize, review, publish, and socialize the roadmap with leadership and stakeholders. This includes a prioritization mechanism for key initiatives, presenting a clear pathway and story to show what success looks like for each initiative, and supporting leadership in strategic planning, defining OKRs and metrics, and sponsorship of initiatives.
- Responsible for Driving Delivery of Backoffice and Business Automation Initiatives by leading the team to work closely with stakeholders and development cross-functional teams to execute the high-impact initiatives.
Key activities include:
- Manage Backoffice and Business Automation Process Documentation and work with Business operations and technology teams to ensure business processes and enhancements match documentation
- Story Creation that includes concise details of the requirements in story format, business benefits, and acceptance criteria
- Business Process Expert that can empathize with the customer and understand each point of the Backoffice process along with understand technology driven processes acting behind the scenes
- Building and Managing Stakeholder Relationships to drive partnership, shared buy-in for mutual goals, and delivery of our overall objectives. This includes close partnership with leaders and colleagues in Technology, Sales Operations, Product, Product Engineering, Marketing, Sales, Customer Success, Finance, Commercial Policy, Customer to Cash, and other teams.
- Prioritize make trade-off decisions during the development cycle with a focus on delivering immediate business value with shorter release cycles.
- Requirement Definition & Analysis detailed documentation and workflow analysis to business benefits and impact to making changes in the existing processes
- Support for Scaling teams to allow us to surge development activities for strategic initiatives
- Standard Reporting and coordination and facilitation of internal meetings
Key outcomes and deliverables include:
- Delivery of Backoffice and Business Automaton program roadmap (holistic, prioritized, published, socialized)
- Own delivery against our Backoffice roadmap and release planning
- Cross-functional leadership and partnership with delivery team
- Post-implementation reviews with baseline comparisons against measurable outcomes
- Stakeholder management
- Internal communications plan, including presentation development
- Change management planning
About You
We need an experienced leader who has a passion for building and optimizing fantastic user experiences in the context of broader enterprise transformation. Highly qualified candidates have the following experience, skills, and mindset:
- 4+ years of experience in Business Analysis or Product Management and familiarity with process mapping, product planning, backlog, delivery, monitoring, and agile delivery
- Experience with payments, invoicing, journal entries, and financial reporting
- 4+ years working with agile teams
- Past experience in coordination of multiple complex projects simultaneously
- Proven experience in collaborating with business stakeholders
- Broad business and technical acumen, with knowledge of technology trends; experience in delivering working software across CRM, martech, e-commerce, and self-service systems is strongly preferred
- Excellent skills in using Microsoft PowerPoint and the Microsoft Office 365 Suite, Jira, AzureDevOps, and team collaboration tools
- Creates excitement among stakeholders and team members by setting the bar high, and then inspiring action, communicating values, and serving as a mentor/coach to squad members
- Comfortable driving experiments that value both success and failure as key learning opportunities, and leveraging data to make improvements accordingly
- Entrepreneurial approach: willing to ’roll up sleeves,’ be innovative, take risks; move fast; is passionate, a self-starter, persistent despite obstacles; comfortable with ambiguity and evolving requirements
- High-energy and highly collaborative, even in challenging situations; results-oriented with strong time management skills, extremely organized and driven to succeed
- Ability to balance the ideal state with doing what it takes to deliver on goals now
What’s in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Optional – compensation. Compensation may only be relevant for certain positions and is recommended for use primarily by Sales:
Compensation Base salary and a variable compensation that is directly related to your success.
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Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
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As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
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