Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
Three Weeks paid annual vacation days, increasing with years of service;
Four (4) paid personal days;
Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
Health and dental benefits;
Employee and family assistance program;
Maternity and parental leave top up (93% of base salary);
Training and development programs including tuition reimbursement of $1500 per calendar year;
Fitness membership discount.
Make a difference
Do you see yourself working for one of the largest social housing providers in North America that is dedicated to improving the lives of its residents? Are you a dynamic, service oriented individual who is eager to learn and expand on current skill sets? If this sounds like you, then we have an opportunity you won’t want to pass up!
Position Summary
Reporting to the Supervisor, Office Services this position is responsible for providing receptionist, clerical and computerized support services to corporate divisions and offices of TCH located at 931 Yonge Street and/or 35 Carl Hall Road, Unit 1. The Receptionist will provide excellent customer service through regular and reliable attendance and punctuality.
What You’ll Do
Performs receptionist duties for the 931 Yonge Street head office and occasionally other offices as assigned
Maintains the ‘customer friendly” environment by ensuring information materials, daily guest password, forms, bulletin boards and information are relevant and up to date
Ensures contact with all visitors to the building in order to maintain a safe and secure reception area
Screens individuals to establish the purpose of their visit or assistance required
Identifies and redirects guests and visitors; calling security should the need arise
Greets visitors in a welcoming manner with emphasis on outstanding service delivery
Engages with customers, assesses and resolves incoming inquiries on a wide range of matters including, but not limited to, internal and external customer complaints, rental accounts, parking, etc. and only refers complex issues if required, to appropriate staff person
Receives and redirects telephone calls as needed
Provides factual information to tenants, contractors, consultants and the general public
Date stamps all incoming packages including legal documents, etc
Greets job candidates and provides candidates with reference forms for completion
Receives and signs for courier deliveries; ensures the proper section is advised of their receipt and holds outgoing deliveries for pick up
Maintains logs and documents for goods/materials, contractors and information going through the reception area, using the Guest Sign-in Registry
Controls visitor access cards (records, tracks and ensures they are returned)
Monitors activities on the ground floor and acts as the front line customer service representative of TCH
Prepares routine correspondence such as electronic mail messages, telephone messages, filling out records forms, etc
Coordinates and directs routine facilities requests including day to day maintenance requests to appropriate personnel for resolution
Ensures that the ground floor meeting rooms are in good and neat order when vacant, replenishing white board supplies and doors are secured at the end of the business day
Inputs and assigns all inquiries using F1, EasyTrac and disburses EasyTrac reports
Assists with non-tenant parking registrations as needed
Provide services to a diverse community respecting TCH’s policies and procedures including: Anti-Ableism, Human Rights and Fair Access, Code of Conduct and Conflict of Interest. etc
Utilizes computer systems as an essential job tool including F1, HMS, Portfolio Database, Electronic Mail, Intranet, EasyTrac, etc
Performs other clerical duties within office services such as filing correspondences, purchase order requests, and other duties as assigned
What You’ll Need
Excellent communication skills and good telephone manner in order to perform receptionist functions.
Excellent interpersonal, de-escalation skills and active listening required to interact with a variety of internal and external customers.
Proven superior customer service practices and experience. Experience in front line customer service.
Demonstrated commitment to providing a high level of tenant/customer service, while respecting diverse cultures.
Ability to maintain confidential information
Tact and diplomacy
Proven history of reliability, attendance and punctuality
Demonstrated positive experiences working in a team setting as well as individually
Knowledge of general office procedures
Familiarity with TCH operations, services and organizational structure
Typing Skills Required
Ability to speak in another language(s) would be an asset
Ability to use various computer software including email, internet, TCH intranet, word processing, spreadsheets, etc
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