Toronto Public Library Looking for Learning Management Administrator at Toronto, Ontario, Canada Full Time

POSTING #: 24-176EXT

POSTING DATE: 02/15/2024

CLOSING DATE 03/01/2024

JOB TITLE: Learning Management Administrator

LOCATION: Toronto Reference Library

DEPARTMENT: Human Resources

SPECIFIC POSITION INFORMATION:

The successful applicant will be required to provide a current Vulnerable Sector Police Reference

Check.

STATUS: Permanent Full-Time

Hours per week and Schedule of Work (Hours and Schedule of work are subject to change in

accordance with Article 19):

35 hours per week. Evenings and Saturdays required.

Weeks 1 & 2:

Monday to Friday: 9AM-5PM

Plus [7] variable hours.

JOB SUMMARY:

• Under the direction of the supervisor, the Administrator is responsible for overall day to day management and provides subject expertise for the Learning Management System (LMS). As a key function of this role, the Administrator will be required to partner in troubleshooting issues and working closely with a diverse team to provide troubleshooting expertise, identify needs and provide continuous improvement initiatives. The Administrator is also responsible for Learning and Development metrics and reports, and supports the overall evaluation program for learning. The Administrator also performs administrative functions, such as registrations, logistical arrangements, and invoicing. The Administrator serves as the initial contact for staff inquiries regarding learning and development.

DUTIES:

• Provides overall day to day management of the Learning Management System, including:
• Administration, troubleshooting and reporting within the Learning and Development portfolio
• Maximizing use of LMS features and capabilities, and leading implementation of new features
• Acting as an LMS Subject Matter Expertise, providing expert guidance to users and content developers regarding LMS features and capability
• Working collaboratively with ITS in testing, problem-solving, and implementing new releases and updates
• Creates and maintains learning activity structures (e.g. curriculum pages, learning paths) and uploads learning content
• Creation of documentation and instruction to enable effective and knowledgeable use of the LMS
• Provides reports from the LMS; Consults with stakeholders to determine reporting needs and analyze system capabilities to meet those needs.
• Remains current with the system’s functionality and how it can best serve the organization’s current and future needs
• Creates and delivers reporting and metrics for Learning and Development activities (e.g. KPIs, monthly statistics))
• Provides customer service as the primary contact for Learning and Development inquiries
• Manages administrative functions (e.g. registrations for external courses, invoices, room bookings, attendance rosters, and other logistics)
• Supports the evaluation of TPL’s learning and development program
• Maintains TPL’s Learning and Development intranet page
• Collaborates with the Learning and Development team and other stakeholders in advancing TPL’s learning program
• Participates in related projects and committees
• Collaborate with team and other stakeholders in the development and coordination of best practices for staff training and development, especially online learning
• Performs other related duties as assigned

QUALIFICATIONS:

• Post-secondary degree plus a minimum of two (2) years’ experience in workplace or adult learning or equivalent combination of education, training and experience
• Minimum of two (2) years’ LMS administration and management experience. Experience with Cornerstone LMS is an asset
• Certificate in workplace learning adult education an asset
• Exceptional customer service skills
• Strong Excel skills and proficiency in use of Microsoft Suite
• Strong technology skills to support use of the LMS (e.g. html, cgi).
• Experience with statistical and data reporting
• Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service
• Excellent planning, organizational, analytical, and problem solving skills
• Demonstrated ability, skills and experience in working under pressure and developing harmonious relations with staff, customers, and external contacts
• Ability to perform work requiring independent judgement and initiative with a consultative and collaborative approach
• Demonstrated leadership in advancing the importance of continuous learning and staff development
• Excellent oral and written communication skills with the ability to effectively communicate technical concepts to non-technical people

SALARY: $36.04 per hour (2024 Rate)

The Toronto Public Library does not ask for a credit card, banking information, or social insurance

number during the recruitment process. Do not respond to emails or requests for information

about jobs at TPL that are not sent from an @tpl.ca address.

Upon request, accommodation will be provided through all stages of the recruitment and selection process.

If you are invited to participate in the assessment process and require accommodations for the

assessment, we ask that you provide your accommodation request as soon as reasonably possible.

All accommodation requests are confidential.

The Toronto Public Library invites applications from all qualified individuals. The Library is

committed to employment equity and diversity in the workplace and welcomes applications from

racialized people/people of colour, women, Indigenous people, people with disabilities, and

2SLGBTQ+ people