Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions for moving freight by land, sea, and air.
Your Part in It:
Working out of our Canadian headquarters in the West-Island of Montreal, we are looking for a Track and Trace Specialist to join our growing international team. This position is an important building block of our growing company. The tracking and tracing team is responsible for monitoring the schedules of our shipments, communicating with carriers, and completing all system updates.
We teach you the skills necessary to operate in the transportation industry by utilizing our own, proprietary technology. Our rapid growth requires that we constantly add motivated, enthusiastic individuals committed to providing exceptional customer service.
Track and Trace Specialist
What the Job Entails:
Tracking and tracing of our Canadian Ocean Import shipments by ocean, rail, warehouse, or truck
Utilizing a variety of tools and programs to correctly identify the status of our shipments
Communicate and coordinate with other departments in order to best address client needs
Maintain data quality by confirming and updating key event milestones in our Cargowise Platform
Monitor client emails to ensure timely responses to customer queries
Contributing to continuous improvements logs
What We Are Looking For:
Ambitious, enthusiastic and reliable
Clear and confident customer service skills
Good interpersonal skills
Ability to effectively address issues or complaints
Ability to work well both independently and in a team environment
Detail-oriented and able to multi-task
Working knowledge of Microsoft Outlook and Excel
Excellent time-management and prioritization skills
What We Offer:
Robust industry with training and mentorship
Compensation package that includes Medical and Dental benefits
Life Insurance/AD&D Insurance
Long-term disability
Free parking, bistro, gym, and free coffee all day!
Dynamic environment and ‘can-do’ culture
Free shuttle to and from Fairview terminus
Office close to the upcoming REM terminal
This is a full-time permanent position from Monday to Friday, with flexible hours and potential for growth.
Traffic Tech has implemented preventative measures and safety precautions to ensure the safety and well-being of all persons entering Traffic Tech facilities. For example, upon arrival masks are mandatory, employees are greeted by our in-house full-time health screeners, social distancing is maintained in all common areas (6ft/2m), hand sanitizer stations are strategically spaced out around the office, there is a restricted flow of traffic within the office to avoid interdepartmental spreads or outbreaks, and increased cleaning of all office spaces and warehouses.
Traffic Tech remains compliant with all federal and provincial COVID guidelines.
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