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OPENTEXT SME / SENIOR TECHNICAL ANALYST
Requisition #: R23-2755
Location: Remote (Work must originate from within Canada)
Engagement Type: Contract
Number of Resources required: 1
Rate: Up to $70 per hour
Term: 3.5 months (May 15 to August 31, 2023) with possibility of extension
Hours per day: 7.25
Submit to Tri-global: April 26, 2023 (on or before 12:00 PM Mountain Time)
Closing Date: April 28, 2023 (10:00 AM Mountain Time)
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Tri-global Solutions Group Inc. is seeking one (1) Senior Technical Analyst / OpenText SME to join our talented Service Delivery team at Ministry of Children’s Services (Government of Alberta) to support a digital transformation project (paper processes modernization to digital processes) – the integration of OpenText Content Server with Kofax TotalAgility.
This requisition is to backfill for a Tri-global contractor who is moving to another business unit within the Ministry next month.
The successful contractor(s) have an anticipated May 15, 2023 start date for a 3.5-month contract (ending August 31, 2023) with possibility of extension.
NOTES ON LOCATION: The successful candidate will work remotely. Work must be done from within Canada, due to network and data security policies. Standard Hours of work are 08:15 – 16:30 Alberta time.
Please review the project overview and requirements below. If you meet the requirements and are interested in submitting for this role, please reply to this job posting.
If you know other consultants who may be interested in this opportunity kindly share this job posting.
Thank you.
Tri-global Solutions Group Inc.
302, 11007 Jasper Avenue NW
Edmonton, AB T5K 0K6
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PROJECT OVERVIEW
The Child Intervention (CI) Division provides oversight in practice, supports and services for an integrated, evidence-informed and culturally-sensitive approach in serving the children, youth and families of Alberta. The Division also oversees early childhood development, early learning, early intervention, child care and child and family interventions.
It is the role of the Child Intervention Business Support (CIBS) unit to maintain and enhance CICIO, and OpenText research, implement maintain and enhance related tech tools, and support CICIO and OpenText stakeholders to use the system more proficiently. As consumers of IT and IM support services, the Child Intervention Business Support (CIBS) unit has a unique and critical role in translating program needs, language and processes for IT and IM teams and translating IT and IM needs, language, and processes for Child Intervention staff across the Ministry.
This position is responsible for the design and implementation of changes and enhancements to CICIO and especially the new, integrated OpenText system as well as all related systems and tools. Providing leadership within the team, this person will act as an OpenText expert, collaborating with all stakeholders from front line staff to senior management to advise on current or changed functionality, consult on recommended changes to the system and plan for the implementation of such changes. Ongoing consultation with internal and external senior management and frontline staff to ensure appropriate technical supports are identified, planned, provided and supported to enhance program delivery in accordance with policy, practice, legislation, corporate business plans, program and service delivery objectives and outcomes.
ADDITIONALLY, the most recent project that has been assigned to this resource relates to the Ministry of Children’s Services project to shift from paper processes to digital processes. The project is leveraging Kofax Total Agility (KTA) to digitize paper records that received by the government and push them into a digital repository in OpenText Content Server.
The project is well underway with defined requirements, and a working proof of concept. The remainder of the project will focus on configuration of the tools to better suit the requirements and business needs and rolling out the tools to a larger user base across the province.
The resource will be involved in the configuration of KTA in preparation for provincial roll out and implementing new functionality as needed. The resource will function as part of the Government of Alberta team that is managing and maintaining the KTA tool.
DESCRIPTION OF SERVICES
- Applying OpenText expert knowledge to all system projects, enhancements, initiates and tools.
- Leading the application resolution process by identifying and addressing functionality gaps and defects within the current application.
- Collaborating with the co-owners of the numerous downstream applications that interface with CICIO and OpenText to resolve any interface issues and ensure functionality/accessibility of these systems.
- Strategic planning and preparation for new government initiatives, policies and legislation.
- Identifying opportunities for the technical enhancement of CICIO and/or OpenText and introduction of new technologies to support the achievement of ministry outcomes and further align with child intervention practice and programs.
- Project management of approved enhancements/changes and oversight of User Acceptance Testing (UAT).
- Scope, prioritize, and propose how to further interface with our OpenText infrastructure to better support the needs and priorities of the ministry.
- Support the usage of webforms in OpenText and other means of digital capture points.
- Responsible for taking business requirements and translating them into technical requirements and solutions
- Create project documents and associated planning documents.
- Create stakeholder analyses.
- Lead consultations and facilitate stakeholder meetings.
- Create business requirements, functional specifications and technical requirements.
- Create new business and technical processes and complete business process reviews/re-engineering for existing processes.
- Facilitate business process improvement sessions.
- Assist in the development of new IT services.
- Schedule, organize and lead project status meetings and other meetings as required.
- Provide support by bridging communication between vendors, client ministries, and corporate technical and business teams.
- Escalate unresolved issues/risks, options and recommendations.
- Responsible for business architecture design, software system specifications design.
- Participate iterative development using model-based processes.
- Perform project management, business and technical analysis and systems design in delivering complex software solutions spanning n-tier development environments.
- Prepare, update and manage documents defining the business requirements, software requirements, functional design, and project plans and schedules reflecting achievable deliverables for the applications.
- Prepare regular project status reports indicating project deliverables, possible risk and issues, time-lines and anticipated effort.
- Ensure appropriate project communication occurs to all parties involved during all phases of the project.
- Identify required user training.
- Additional responsibilities as required by the Project Manager for a Business Analyst or Lead Technical Analyst role.
MANDATORY SKILLS
– Knowledge and skill in the OpenText Content Server software suite (1+ year)
– Experience in problem identification and facilitating group problem solving (using process mapping, gap analysis, requirements gathering, etc.) to lead groups to clear decisions (3+ years)
– Experience in the design, development and implementation of complex IT solutions (3+ years)
– Experience in facilitating meetings and communicating with senior management and project stakeholders (3+ years)
– Experience in the development of project documents for a wide variety of initiatives and projects (strategic, business improvement, information technology, etc.) (3+ years)
DESIRABLE / NICE TO HAVE SKILLS
– Knowledge of and experience with the software development lifecycle (2+ years)
– Experience working in or for the public sector (1+ years)
– Experience working in or for a social services related field (1+ years)
– Experience with a wide variety of OpenText modules (e.g., Extended ECM, Smart UI, Perspectives, Active, Webform) (1+ years)
– Experience in projects that had scanning as a component (1+ years)
– Experience with development and implementation of content management, document management, records management, information management processes in applications (1+ years)
– Experience with User Acceptance Testing processes on large, complex, multi-stakeholder environment (1+ years)
– Business Analyst background/education (e.g. CBAP, IIBA) will be considered an asset (1+ years)
WHY WORK WITH TRI-GLOBAL?
This role allows you to grow your professional work experience and skills in a dynamic environment. Tri-global is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Job Type: Full-time
Salary: Up to $70.00 per hour
Benefits:
- Work from home
Schedule:
- Monday to Friday
Experience:
- Knowledge of software development lifecycle: 2 years (preferred)
- development of project documents (strategic, IT, etc.): 3 years (required)
- facilitate meetings/communicating with project stakeholders: 3 years (required)
- design, development & implementation of complex IT solutions: 3 years (required)
- problem identification & facilitating group problem solving: 3 years (required)
- Knowledge & skill in OpenText Content Server software suite: 1 year (required)
- technical business analysis: 6 years (required)
- working in or for the public sector: 1 year (preferred)
- working in or for a social services related field: 1 year (preferred)
- OpenText (Extended ECM,Smart UI,Perspectives,Active,Webform): 1 year (preferred)
- projects that had scanning as a component: 1 year (preferred)
- development and implementation of content management in apps: 1 year (preferred)
- UAT processes on large/complex/multi-stakeholder environment: 1 year (preferred)
Licence/Certification:
- IIBA CBAP (Business Analyst background/education) (preferred)
Work Location: Remote
Expected start date: 2023-05-15
