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Responsibilities Job Title: Student Success Advisor
Company: triOS College
Location: Onsite at the Brampton Sault Campus, located by Bramalea City Centre.
Hours: 8:00 am – 5:00 pm, Tuesday, Wednesday, Thursday, Saturday and 12:00 pm – 9:00 pm on Friday.
Start Date: January 1, 2024
About Us
triOS College is Canadian owned Registered Private Career College in Ontario. We strive to be the very best at what we do, both in the eyes of our students and coworkers. It is the dedication of our employees that has resulted in being recognized as one of Canada’s Best Managed Companies for 13 consecutive years. Our College was founded on familial values and these have been retained for the last 31 years.
At triOS, we’re not just looking for employees; we’re seeking passionate individuals who want to join our mission to work collaboratively towards our common goal of preparing job-ready graduates. We’re a dynamic, innovative, and fast-growing organization that thrives on pushing the boundaries of what’s possible. If you’re ready to be part of something big and exciting, this is the place for you!
The Opportunity
The Student Success Advisor will act as a coach and mentor for students throughout their program. The Student Success Advisor will inspire, motivate, and assist students. The Student Success Advisor will strive to ensure the highest levels of student outcomes and program satisfaction are achieved .
Key Responsibilities Of This Position Include
- Organize and conduct New Student Orientation.
- Meet with all students one month into their program (or earlier if there is an issue). Review with each student how the program is going, is the College meeting their needs, anything further they need or see how something could be improved upon.
- Diffuse upset, angry or hostile students, provide guidance and information, and refer appropriately.
- Identify students at risk or in crisis and proactively connect them with the appropriate resources and supports.
- Follow a prescribed student engagement process with face-to-face meetings, phone calls, surveys and electronic communications to assist students successfully through their program and student experience.
- Manage the student exit survey process, review the results, and make recommendations based on the results to the Campus Director.
- Create Student Success Plans (SSP).
- Work with Instructors to ensure student SSP and accommodations are understood and implemented.
- Provide guidance on personal issues with students and connect them to local counselling resources and/or the student assistance provider (where applicable).
- Act as a back-up Instructor for Student Success Strategies course.
- Manage the Peer Assisted Learning program.
- Assist with the Student Ambassador Program, working with the instructor in charge of this program.
- Communicate concerns about student progress to instructors and administration in conjunction with coaching efforts and strategy.
- Weekly approval of grades in the College Administration System (XCAS).
- Act as Acting Campus Director when the Campus Director is away.
- Other duties as assigned.
Qualifications
To be successful in this role you will have:
- Post-secondary education in business or technology.
- 3+ years of management, operational and/or administrative experience is required.
- CPR and Non-Violent Crisis Intervention Certifications would be an asset.
- Experience working with students who require accommodations.
- Proficiency with MS Word, Excel, Outlook, and PowerPoint is required.
- An understanding of the Private Career College Industry is preferred.
Why You Should Join Us
Exciting Challenges: You’ll be at the forefront of student success advisory innovation, tackling exciting challenges that will keep you engaged and motivated.
Growth Opportunities: We believe in investing in our talent. You’ll have access to continuous learning and development opportunities to advance your career.
Collaborative Team: You’ll be working alongside a group of passionate, like-minded professionals who are as excited about their work as you are.
Rewards and Benefits: Competitive salary, generous benefits package, group RRSP match and more!
How To Apply
If you’re ready to embark on this thrilling journey with us, please apply directly through the “Apply” button on our website or the job posting platform.
Additionally, please note that a mandatory assessment is part of our application process. Your participation in the assessment is a crucial step in our selection process, allowing us to better understand your qualifications and fit for the role.
We are committed to building an intentionally inclusive environment that engages, supports, and empowers diversity and belonging in the workplace and communities we serve.
We are proud to be an equal opportunity employer and welcome applications from candidates regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Applicants with disabilities may notify us of any reasonable accommodations needed to support your participation in the recruitment process.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Base Salary: $50,000.00
