We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!
Today, close to a thousand people work in over 16 countries to help us make the Internet better. If this sounds exciting to you, join the herd!
About The Role
Customer Service Advisors at Tucows are the first and only point of contact for our customers.
Our focus is on customer service. That means talking on the phone with customers for hours on end, the continual pressure that comes from the non-stop flow of questions. We seek out individuals who understand and embrace this, and we’ve built a team of Customer Service Careerists who thrive in these conditions.
Our customers are resellers of our domains, hosted email, and website security products. These customers range from small businesses who use our reseller interface to host their customers’ domains to large corporations who integrate with our backend systems. These customers will come to us for support every step of the way! For example, their customers may need help navigating issues with their customers’ email not sending/receiving, billing issues, help integrating with our API, configuring SSL certificates, as well as understanding all of the variances with different domain extensions (such as .com and .ca).
We love to delight our customers and will help see all of their support inquiries through to resolution each time.
What you’ll be doing:
What you’ll bring:
Nice to have:
The hourly pay for this position is based on an annualized range of $44,820.00 – $49,800.00. Range shown in $CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.
Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.
We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Learn more about Tucows, our culture and employee benefits on our site here.
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