Unilever Looking for Quality Specialist at Toronto, Ontario, Canada Full Time

The One Quality role works within a Multi Country Organization (MCO – a geographic grouping of UL operating companies) reporting to the Sourcing Unit Quality Lead. Sourcing Unit is the manufacturing segment of the Quality organization. Role is focused on quality in the operations, implementing, executing, improving, ensuring compliance to Unilever and regulatory standards, and providing technical quality support to customers, Brand Building and local Brand Development for in market quality issues, care line support (complaint reporting and analysis), on-shelf assessments/improvements and incident/issue management. The Sourcing Unit team is directly responsible for maintaining Quality Management system (QMS) compliance in manufacturing, distribution and repack operations, and support QMS compliance in UL sites, 3PM and warehouses as needed to meet marketplace needs. This includes participation on focused improvement teams in the relevant category or for the relevant customer.

Duties And Responsibilities

• Supports deployment of Unilever Quality strategy, governance and goals through MCO specific projects and targets. Supports the development of Quality links to MCO and One Quality Business Strategy
• Supports local market place product quality incident management and consequent actions. Assists Incident management reporting, including full product reconciliation, per Unilever Incident Management requirements.
• Supports development and efforts to provide Quality improvement from Sourcing site – DC to – secondary & tertiary transport and storage, distributors, concessionaires, based on the monitoring and manipulation of supply chain logistic and market place data from multiple channels (e.g. consumer & customer care lines, on-shelf inspections, sourcing, warehouse & re-packer data, employee observations, monthly KPI reporting, etc.)
• Supports resolution of quality issues with customers within MCO geography. Partners with CD, Customer Service, associated Quality, factory or warehouse team and takes proactive actions where needed.
• Supports MCO interface with Consumer / Customer care lines with feedback data to business teams. Prepares monthly reports to MCO by segment as defined locally and to global Quality excellence.
• Supports regular market place on-shelf product assessments are carried out (CRQS evaluations), data is analyzed and improvement projects are activated and followed up
• Contributes to Quality improvement projects with the MCO for business complaints, cold chain and on-shelf CRQS improvement
• Participates in communication of local regulatory requirements and changes in partnership with the local Legal department, regulatory affairs (R&D) and other teams. Supports work with Technical Quality to ensure compliance at manufacturing sites and with Logistics Quality to ensure compliance in warehousing & logistics for MCO
• Supports logistic quality improvements related to import / export issues that have been raised.
• Supports verification of ongoing compliance to UL Quality Management Standards in third party re-packers and assemblers, e.g. through communications, self-assessment activities, KPI monitoring, technical visits, etc.
• Participates in Quality Expert interventions (e.g. Operational Quality Reviews, HACCP workshops, Training events, etc.)
• Assists in building Quality talent in MCO through training warehouse & re-packer data, employee observations, etc.)

What You’ll Need To Success

• University degree in technical discipline or general sciences. Includes Supply Chain management.
• Logistics or Customer Service experience is a plus
• Experience in SAP , SAP QM systems and other programs essential for Quality analysis such as Microsoft Excel, Powerpoint, Word, Visio, etc. and warehouse traceability systems is a plus

What We Can Offer You

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Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

Pay: Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

Bonus: This position is bonus eligible.

Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

Unilever Canada est une organisation engagé à la diversité et à l’inclusion pour stimuler nos résultats d’affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu’un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l’inclusion dans l’entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l’orientation sexuelle, l’identité ou l’expression de genre, l’âge, l’origine nationale ou ethnique, l’état matrimonial, la situation familiale, l’invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.

Si vous êtes une personne handicapée qui a besoin d’aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au NA.Accommodations@unilever.com. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d’aide et ne sont pas un moyen d’enquêter sur les postes.