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Description
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Job overview and responsibilities
This position is responsible for day to day operational, financial, safety and staff performance, including host government, federal, state and local airport specific requirements such as security checkpoint and baggage screening in accordance with U.S. TSA security directives, FAA, CBP of assigned stations. Monitors performance against plans and initiates corrective actions to improve results.
Coordinates and provides functional guidance and supervision of contracted ground handling agents.
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Oversees and directs operational safety and security
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Flight departure reliability
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Customer processing
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Plane-side operations including ramp operations and customer service
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Baggage handling
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Fueling
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Aircraft appearance and cabin provisioning
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Airport policies and procedures
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On-ground product technology and equipment deployment
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Vendor operations as applicable
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Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities ( FAA / TSA / CBP)/internal divisions
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Manage vendor service contracts as required
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Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups and vendors
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Directs station activities to ensure superior customer service, which includes mainline and STAR Alliance partner airlines
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Monitors all performance against plans and initiates corrective actions to improve results
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Manages the station budget, third-party staffing forecasts, and resource requirements
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Collaborate in collateral assignments as required by the region leader
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Manage vendor service contracts
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Qualifications
Required
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Bachelor’s degree or 4 years of relevant work experience
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4+ years of experience in Airport Operations Management
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Knowledge of airport operations to include;, terminal / ramp operations and customer service
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Ability to work in a dynamic, fast paced operational environment
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Knowledge of station controls and Internal Audit standards
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Analytical thinking, goal-directed leadership and service-oriented performance
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Strong communication and interpersonal skills
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Demonstrated ability to develop and motivate personnel
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Strong problem solving skills and drive for excellence
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Safety Awareness, being aware of conditions that affects employees, company assets and customers
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Building Partnerships – Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
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Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
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Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
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Travel as required
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Strong communication and interpersonal skills
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Must be legally authorized to work in Canada for any employer without sponsorship
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Must be fluent in English and French (written and spoken)
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Successful completion of interview required to meet job qualification
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Reliable, punctual attendance is an essential function of the position
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
