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ADMINISTRATIVE ASSISTANT I Job Posting #: 927012
Union: Non-Union
Site: Toronto General Hospital
Department: Centre for Mental Health
Reports to: Operations Lead, Toronto General Outpatient Psychiatry
Hours: 37.5 hours per week
Salary: $ 42,526 – 53,157 annually. Commensurate with experience and consistent with UHN compensation policy
Status: Permanent Full-Time
Posted Date: November 30, 2023
The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground-breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.
UHN’s Centre for Mental Health
Imagine a world where all of your health needs – both physical and mental – are assessed, diagnosed and treated as a whole. Where you partner with your healthcare provider for the right help, at the right time, free from stigma and discrimination. A world where whole person health is the standard of care. This bold vision is the future of health care at UHN. We are working to fully integrate physical and mental health in everything we do, for every patient, caregiver, provider and service UHN-wide.
Position Summary
Reporting to Operations Lead, Toronto General Outpatient Psychiatry, the Administrative Assistant I, General is responsible for providing administrative and reception support to the Toronto General Outpatient Psychiatry Clinic at Toronto General Hospital.
Duties
- Support the timely and efficient processing of incoming referrals, scheduling/rescheduling of patient appointments, responding to patients’ general inquiries, activating patient appointments, cancelling patient appointments, and completing reminder calls.
- Complete administrative tasks that support data reporting requirements and a positive patient experience, meeting quality standards set out by UHN and the College of Physician and Surgeons of Ontario.
- Interacting and working within a multidisciplinary team composed of physicians, management and other administrative staff.
- Perform other duties within the scope of the position, as required. This position is part of an outpatient mental health clinics portfolio and provides back-up/cross-coverage support as a member of an operational administrative team.
Qualifications
- Completion of Grade XII or recognized equivalent;
- Completion of a recognized post-secondary office/medical administration program at the certificate level or equivalent;
- Two (2) years related administrative support experience;
- Previous on-the-job computer/word-processing, database and spreadsheet software experience required; experience in a Microsoft Office environment preferred;
- Excellent verbal and written communication skills;
- Excellent organizational and time management skills;
- Excellent interpersonal and customer service skills;
- Ability to produce high quality work in accordance with Hospital standards;
- Ability to work well under pressure;
- Ability to use good judgment in assessing difficult situations;
- Knowledge of general office practices, procedures and standards;
- Knowledge of medical terminology, an asset;
- Experience working in a health care environment, an asset.
Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
- Wellness services & offerings
- Close access to Transit and UHN shuttle service
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, to be eligible for consideration.
Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.
University Health Network thanks all applicants, however, only those selected for an interview will be contacted.
