University of Calgary Looking for Admissions Assistant – Undergraduate Admissions, Student and Enrolment Services at Calgary, Alberta, Canada Full Time

The Admissions team in Student and Enrolment Services is currently seeking a Full-time Regular Admissions Assistant.

The Admissions Assistant reports to the Applicant Services Manager, and provides expertise in work related to the admission of students to the University of Calgary. The Admissions Assistants assess eligibility for high school domestic (and international baccalaureate), open studies and special admission category admission and admit applicants who meet approved academic requirements. The Admissions Assistant has the expertise and advising ability to help applicants navigate through academic regulations and criteria to determine an applicants eligibility and provide support through the application process.

Position Description

Summary of Key Responsibilities:

Advising and Customer Service

• Provides accurate and timely information to prospective, applicants and admitted students by phone, email and in-person on admission requirements, processes, regulations and conversion related activities
• Assesses student email requests and responds and advises appropriately.
• Interacts with students to assess student inquiries and provide accurate information.
• Resolve situations where possible by providing student with correct information.
• Reaches out to applicants through phone or email when necessary.

Admission Assessment

• An in-depth knowledge of calendar admission criteria and degree program requirements for all undergraduate programs as well as the selection criteria of high demand and quota programs is maintained and up-to-date.
• The integrity of information provided to students when advising is accurate and offered with discretion and tact.
• Continuous learning on admission criteria and regulations relating to admissions.
• Processes applications for admission and determines the documentation required to enable a formal evaluation and admission decision.
• Evaluates high school and open studies qualifications presented for admission against program entrance criteria.
• Enters courses and awards appropriate course credits in accordance with transfer agreements.
• Supports processes for reviewing and awarding transfer credit.
• Reviews the alert list generated for electronic grade downloads and completes necessary follow-up work and problem resolution as appropriate.

Other Duties

• Acts as a resource to other units within the Admissions Office, the Office of the Registrar, Faculties and campus service units.
• Assists the recruitment and conversion functions by participation in relevant activities and attendance at events.
• Maintains effective working relationships with colleagues in the Office of the Registrar, Faculties and other student campus services.
• Matches and updates receipt and status of transcripts. Processes applications and supporting documents for admissions consideration

Qualifications / Requirements:

• A undergraduate degree is required
• One year advising prospective students is required.
• One year reviewing high school and/or postsecondary transcripts is required.
• One year of experience in a high-volume office environment required, preferably in the post-secondary context and including document management and data entry.
• Demonstrated understanding of University of Calgary academic policies and procedures pertaining to degree and program requirements including admissions, registrations and degree planning/completion.
• Proficient with Microsoft Office, email and internet applications.
• Familiarity with university business systems such as the student administration module of PeopleSoft, Customer Relationship Management tool and electronic document management is preferred.
• Ability to work in a confidential setting and demonstrate good judgment in dealing with sensitive and confidential situations.
• Demonstrated ability to work in a fast-paced, high pressure, team-based environment with an ability to meet deadlines.
• Ability to embrace change in a dynamic environment.
• Excellent communication and interpersonal skills and phone and email etiquette.
• Must have the ability to work independently and as part of a team, be pro-active and self-directed.
• Must be organized, conscientious and possess a high degree of accuracy and attention to detail.
• Enjoy working with students and excellent customer service skills.
• High standards of professionalism and team-work are upheld.

Application Deadline: January 22, 2024

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Specialist / Advisor Job Family, Phase 1.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About The University Of Calgary

UCalgary is Canada’s entrepreneurial university, located in Canada’s most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada’s leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities , and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.