The University of Waterloo Library is the campus’s partner in learning, research and innovation. Its two main locations and three satellite spaces act as interdisciplinary hubs, bringing together the knowledge, expertise and resources needed by our diverse campus community. The University was built for change and the Library exemplifies Waterloo’s agility as we continuously transform our approaches to creating, discovering, using, sharing and preserving information. With a commitment to open and equitable access to information, we equip researchers and students with the critical research skills to improve our world as active citizens, creative problem solvers and agile leaders. All of our work is done with a strong commitment to equity, diversity, inclusion and accessibility.
The Library Associate, Service Desk & Collection Maintenance is responsible for managing all activities related to the service desk, circulation services and collection maintenance in the Musagetes Architecture Library in Cambridge. The incumbent reports to the Library Coordinator and Supervisor and works diligently to parallel services offered at other campus Libraries.
Circulation services
Provides outstanding client service at library service points and consistently practices a wide variety of client service skills, such as: patience; attentiveness; positive language; willingness to learn; and willingness to problem-solve on behalf of library patrons
Along with the Library Coordinator & Supervisor (LCS) Library Associate ensures that the Musagetes library and circulation desk are opened and closed as scheduled including evenings and weekends, and that qualified staff are in place during these times
Provides evening and weekend back-up coverage at Musagetes if/when a need arises, and may be called upon to provide backfill at main campus libraries on occasion
Processes materials for interlibrary lending; communicates with other library staff on resource sharing-related issues
Processes course-related and other materials for the reserves collection and compiles usage statistics; communicates with other library staff on reserves-related issues; maintaining a firm understanding of copyright issues and communicating with faculty to ensure that copyright guidelines are understood
Contributes to continuous improvement in the department by identifying and bringing forward issues, and by participating in working groups and committees as opportunities arise
Attends main campus Circulation Services meetings
Performs backup duties for the LCS and the Library Associate, Information Services & Resources including making changes to daily schedules and recording/ approving student staff hours to the University payroll department, conducting library tours and assisting with the creation of instruction materials
Supports and advances the Library’s strategic directions to further the Library’s contribution to the campus Strategic Plan
Supervision and training
Interviews, hires, trains and schedules student staff together with the LCS
Provides training in Circulation Services processes and procedures for Musagetes Library staff and maintains documentation for unit specific processes
Develops and coordinates daily activities and workflows and provides direction to student staff conducting circulation and collections duties and projects
Provides general support and coaching to student staff on their performance such as the accuracy and effectiveness of their work and time management
Collection maintenance
Continuously monitors the condition of physical collections and ensures that collections are well managed and accessible for patron use
Works with the Architecture liaison librarian and Head, Porter ISR to develop and implement collection maintenance projects
Produces collections statistics to support collection activities and projects
Processes new library materials according to best practices provided
Coordinates searching for missing items and ensures that searching occurs in a timely manner
Assesses the condition of library print materials, applies appropriate preservation techniques to at-risk and damaged item and prepares materials for binding
Conducts inventory and produces data reports as needed
Information service
Provides information services to users by analyzing and interpreting clients’ queries and helping them locate and use library resources
Maintains basic geospatial service knowledge
Is alert for, and acts upon, opportunities to engage patrons more fully in the research process by directing them to appropriate experts and resources
Undergraduate degree or equivalent in education/experience
Significant experience in library operations, specifically circulation services and circulation systems
Supervisory experience with proven experience in mentoring, coaching and performance assessment
Significant experience in providing and training/coaching for excellence in customer service
Experience in a fast-paced environment and creative problem solving related to staffing with changing priorities
Proven excellent communication skills, both oral and written, and commitment to fostering positive working relationships & building partnerships
Excellent customer service skills with demonstrated tact and diplomacy and a strong commitment to the promotion of positive public relations amongst library users and staff
Proven ability to work effectively in a service-oriented environment, which values collaboration and collegiality, and to interact with all staff in a respectful and sensitive manner
Proven self-starter with demonstrated commitment to innovation, creativity, and excellence
Ability to independently, as well as collaboratively, identify, plan, coordinate, and implement new services, resources, and work methods
Well-developed organization and problem-solving skills
Proven aptitude to learn new software applications, independently and with support
Intermediate skills in Microsoft Office suite
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within our Office of Indigenous Relations.
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at [email protected] or 519-888-4567, ext. 45935.
iCIMS Requisition ID: 2023-10951
Employment Type: Permanent
Salary Range: $49,349 – $61,686
Street: 7 Melville Street South
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