US Ecology, Inc. Looking for Customer Support Specialist at Tilbury, ON Full Time

You stay calm and collected under pressure, and your strong communication skills make you a whiz at dealing with challenging situations. You enjoy collaborating with co-workers to solve problems, and you are one of the first people to offer a helping hand when needed. You don’t mind spending time on the phone and computer. You pay special attention to small details, and you work best by staying organized and on-task throughout the day.

Position Snapshot

Customer Service Specialists at US Ecology assist our customers and internal teams by coordinating services. They also process orders, prepare correspondence and fulfill customer needs. Our CSSs are counted on to coordinate the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages.

Day in the Life

After grabbing your favorite morning beverage and booting up your computer, you can expect to:

Review and prioritize your list of customer-related tasks for the day

Answer customer questions via phone and email regarding their profiles, manifests or approval status

Invoice customers after completion of jobs

Enter customer profile submittals in our internal system

Collaborate with other departments or facilities to address any customer issues (i.e. Customer Service, Sales, etc.)

Provide customer status updates to your management team

What you need to apply

Associate’s degree in related field, or an equivalent combination of education and experience an asset

Two years of customer service experience an asset

Ability to pass pre-employment background checks

Moderate experience with MS Office Suite

For your hard work

Employer paid medical, vision and dental

Pension with employer match

Education Assistance Program

Opportunity for professional growth

Bonus Incentive Plan

US Ecology is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.