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Duration: 12 months contract, Full-Time
Job Description:
The Global Markets Application Production Support (APS) group provides technical and functional support directly to the Front, Middle and Back Office in the Americas region and delivers solutions providing discreet functionality to the users. The supported systems are used globally with major server hubs in London, NY, Tokyo and Singapore. APS teams are Continuous Improvement oriented. They contribute to and lead regulation, industrialization and automation projects.
Responsibilities:
Production Support:
- Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support.
- Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.
- Pro-actively monitor, manage and improve availability and performance of the production environments and application layers to middleware and databases.
- Monitor application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues and application crash.
- Ensures issues/incidents are logged in the incident management system on time with relevant details (description, root cause, outage, downtime, dependencies, executive summary etc.)
- Liaise and communicate with upstream / downstream applications support teams for timely data flow and resolving any open issues.
- Contribute to projects related with updates, upgrades, obsolescence and vulnerabilities. Making sure these software/hardware updates/upgrades are meeting timeline. Making sure these updates / upgrades are timely communicated and followed upon for completion.
- Maintain and create procedure and process documentations.
Skills:
- Excellent experience on systems like Windows, UNIX, and Linux
- Excellent knowledge of databases like Oracle and SQL
- Working experience of IT tools like Geneos, ServiceNow, Autosys, Jenkins, Dynatrace etc.
- Working knowledge or familiarity scripting skills Perl, Python and PowerShell
- Working knowledge of file transfer protocols/tools like – CFT, FTP & SFTP
Education
- Master/Bachelor or degree in Computer Science or IT Systems
- Minimum 10 years of Application Production Support experience
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
Recruiter Details:
Name: Dhruv Mehta
Email: Dhruv.m@ustechsolutionsinc.com
Direct: : (201) 777 4171
Internal Reference ID : 23-27230
