YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Passenger Experience is an integral part of YVR, delivering service excellence, operational expertise and ensuring every guest arriving, departing or connecting through YVR has a welcoming experience.
Position Overview
Do you have passion in delivering a safe and exceptional guest experience?
We have a permanent, full-time opportunity for a Specialist, Guest Experience with the Guest Experience team. Reporting to the Manager, Guest Experience, the successful candidate will be responsible for managing, reviewing, responding and resolving guest feedback as well as leading and implementing our Government Courtesies and VIP program. As a key member of the Guest Experience team, the Specialist, Guest Experience supports accessibility initiatives and appreciation programs, as well as overseeing the Guest Experience uniform program.
Key Responsibilities Include
Key Qualifications Include
This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.
As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.
Salary Range : $68,011 to $88,886 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity.
At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits .
Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR.
Who We Are
YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.
At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.
Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at [email protected] .
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