Vicinity Motor Corp. Looking for Automotive Field Technician at City of Langley, British Columbia, Canada Full Time

The Vicinity Motor (Bus) Corporation (Previously Grande West Transportation Group) is a Canadian bus manufacturer which designs, engineers and manufactures mid-size buses for transit authorities and commercial enterprises. The Vicinity bus is available in a variety of models powered by clean diesel or CNG, designed with affordability, accessibility, and environmental responsibility in mind. Further to this, as a part of the global transition to sustainable transportation, the Vicinity Motor Corporation will be introducing the Vicinity Lightning EV bus, as well as a line of Electric Work Trucks.

We are looking for a Service Technician to support our customers fleet of VMC buses, the technician is responsible for providing technical repair and service work either in a facility or in the field. Service technician may work on buses needing to be maintained, diagnostic review and repaired.

Role Overview

• Ensure customer satisfaction for vehicles in and out of warranty
• Engage with customers to ensure maximum satisfaction and build relationships
• Provide technical support to fleets in and around Western Canada
• Performing repairs as needed in and out of warranty
• Use creativity and resourcefulness to solve problems in the field
• Review and approve local warranty claims
• Discussion parts sales packages with customers
• Reporting on parts and service experiences from the customer
• Track and report on daily duties – IE calls/repairs/diagnosis/parts and service discussions
• Communicate product design improvements to engineering and development teams
• Research and build campaigns and service bulletins to resolve field issues
• Develop and deliver training programs to the customer
• Assist and train customers on new procedures, hands-on where required
• Assist clients in maximizing vehicle performance, uptime, and reducing operating costs
• Travel will be required

Qualifications

• Highly skilled in maintenance and troubleshooting of heavy-duty vehicle mechanical and electrical systems
• Excellent organizational, communication, and interpersonal skills
• Post-Secondary Technical Diploma an asset
• Red Seal Heavy Duty Equipment Technician or Automotive Service Technician an asset
• Class 5 License air brake endorsement and clean driver’s abstract
• Proficient in technical writing, using Windows and Microsoft Office Suite
• Ability to create TSB and Campaigns from data collected and analyzed by the Service and Engineering teams
• Ability to travel
• Ability to host technical training sessions
• CNG experience an asset
• EV experience an asset

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