About The Role
Vidyard is looking for an Enterprise Customer Success Manager to join our Customer Success team. Reporting to the Director of Customer Success, you will be responsible for owning and managing a high-value and complex customer portfolio. In this role, you will proactively engage with your customers, collaborate with account management and other teams while driving customer engagement. You’ll have the opportunity to build influential relationships across diverse stakeholders, advocate for product improvements and showcase Vidyard’s value to key customers.
This is a remote role open to candidates located in Canada.
About The Team
Our Customer Success team includes four key pillars: Customer Success Management, Technical Services, Contract Renewal Specialists and Launch Services. These teams work together closely to execute programs, processes, and playbooks that enable our customers to become successful.
What You’ll Work On
What You’ll Bring to this Role and Your New Team
Preferred Qualifications Include
Job descriptions can be overwhelming. At Vidyard we are motivated to drive change together and deeply value the unique experiences, abilities and opinions you possess, so if this role sounds like your next adventure, but you don’t feel entirely qualified, apply! We value candidates who own it, and if you’re relentlessly resourceful too, you might be exactly who we are looking for.
As we also value user obsession, we prioritize our users, customers and community so you can expect to hear from our team even if you are not selected to move forward.
What You’ll Love About Vidyard
We thank all applicants for your interest in Vidyard. Only those applicants selected for an interview will be contacted. Unsolicited resumes from Agencies will not be accepted.
Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us at [email protected].
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