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Who We Are:
VINN is on a mission to change the way cars are bought and sold by bringing modern design theories and a transparent business model to the automotive industry. We are an Automotive e-commerce platform that empowers people to research, find and purchase their perfect vehicle through an enjoyable and supportive experience. Go check out all of our 5 star reviews on Google!
VINN is on a mission to change the way cars are bought and sold by bringing modern design theories and a transparent business model to the automotive industry. We are an Automotive e-commerce platform that empowers people to research, find and purchase their perfect vehicle through an enjoyable and supportive experience. Go check out all of our 5 star reviews on Google!
We work hard, solve problems creatively and pride ourselves on having a fun and engaging work environment. We are growing quickly and the opportunities for growth and development are exciting. If you are offered the position, you can expect:
Benefits
Learning opportunities that fit with your career goals
Mentorship
Career development
Dog-friendly office
Coffee and snacks
Office located in downtown Victoria
Employee Share Options
Customer Success Representative
The Customer Success Representative is an ambitious leader in providing our customers with the best experience. They will be responsible for helping customers find their next vehicle, working collaboratively with our dealership partners, and maximizing customer satisfaction to achieve company goals. They will be joining a team of like-minded individuals who are self-motivated and genuinely enjoy connecting with others.
The role will also include working with new C2C facing product development with management and working with private party car sellers. Feedback on the process will be required and may change during the course of early MVP testing.
Responsibilities include but are not limited to:
Maintain follow up in the pipeline for dealerships and vehicle expert (VE) team
Show rate tracking for all test drives
Confirming car deals for our team to invoice the dealership partner
Google review collections
Vehicle photo purchasing
Customer thank-you boxes
GMV ownership in the CRM
Customer survey emails
Product-market-fit Reviews
Follow up with previous customers for future purchases
CRM Cleaning
Upselling
Email content for follow-ups
Monthly VE/company workflow audits
Consumer listed vehicle assistance
Batch standings ownership
Contact the dealership directly if customers need to get back in contact etc.
Requirements
Demonstrable experience working at a high level within a sales team
Above-average phone communication skills
Proven experience in improving efficiencies of outbound call centers, creating increases in team performance, and improving customer satisfaction rates
Experience maintaining a CRM database
Experience using phone auto dialer software
Appetite for telesales, highly self-motivated, and resilient
Self-motivation is an essential personality trait
Willing to work in a team-centric environment
Excited to join a startup
Job Types: Full-time, Permanent
