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Skill set
· Customer relationship management
· Windows
· Productivity
· Customer service
· Budgeting
Your Responsibilities will include:
· Manage all communications on Incidents and other IT News to Internal (Stores, DFC, and CO) and External (vendors) customers.
· New product development including Resourcing projects
· Maintain all standard technical documents (i.e. machine specifications, production
· procedures and product specifications.)
· Oversee the IT Service Champion Schedule and Issue Resolution.
· Manage and assume responsibility for the overall ownership, monitoring, tracking, and quality assurance for all Service Requests.
· Participate in IT projects and other assignments as required.
· Lead team and Participate in the development of content for IT applications courses for end-users.
· Set a high standard of service desk performance by creating and promoting a customer-focused attitude within the Service Desk that projects a helpful and supportive conduct to all associates.
· Be Responsible for the Organization Growth through sales
· Manage all communications on Incidents and other IT News to Internal (Stores, DFC, and CO) and External (vendors) customers.
· Maintains the database containing the equipment calibration and maintenance plan and template (i.e. IT Guide).
· Production and remanufacture process ownership
· Responsible process quality assurance
· Identifies, standardizes and communicates best practice
· Lead standardization of technical practices
· Maintain all standard technical documents (i.e. machine specifications, production
· procedures and product specifications.)
The successful candidate will possess:
· A minimum of 5 years’ experience as an experienced Team Lead, Senior Analyst, or Manager for IT Service Desk or Technology Support Centre.
· Experience in Sales and Marketing is a Must
· Proven analytical and problem-solving abilities.
· Innovative and critical thinking skills
· Strong knowledge of Microsoft O365 , Infor CRM , Retail Applications and support of mobile devices using Airwatch
· In-depth knowledge of service desk operations to include Windows Operating Systems, Mac OS(x), MS Office Suite, LAN/WAN operations, PC imaging, remote administration tools, mobile platforms, basic server operations.
· Strong knowledge of JIRA Service Desk, ServiceNow, Track-It, or any industry-top ticket tracking, asset management, and documentation system
Practical experience in Asset Management
Core Qualifications/ Requirements:
– Experience working in the IT Industry
– Ability to prioritize and resolve IT problems quickly and efficiently
– Install/ Support/ Maintain PCs and peripheral devices
– Windows, Linux, and Mac OS Knowledge
– Strong communication and interpersonal skills.
– Proficient with Security such as Encryption and MFA
– Strong Customer Service and Empathy skills
– Demonstrated Communication Skills both Oral and Written
– Strong understanding of Active Directory and Group Policy
– Familiar with additional Server roles such as DNS, DHCP, File & Print Server, Radius/ NPS
– Strong understanding of VMware
– Understanding of Networks (Wired and Wireless)
– Proficient with Microsoft Office, SharePoint, OneDrive, and Teams
Other Job Details
Job Type: Full-time, Permanent
Remote Work: Not available
About Keshava Technology
Keshava Technology Inc is a Toronto based leading provider of information technology, Web Application, Mobile Application, Software Development, and IT Consulting.
Grounded in January 2009, we have been able to capture worldwide recognition not only as Internet Marketing Canada entity but also as a trustworthy web enhancing organization. It is only because of our strong hardcore efforts and qualitative assistance that we have been able to gain global credibility in such a short time span. Preeminent services are rendered by us for manifold aspects of website ranging from software development, Mobile Development, IOT, flash banner, Social Media, SEO, PPC, web design & e-commerce application
Job Types: Full-time, Permanent
Salary: From $75,000.00 per year
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
