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Job Description -Vehicle Remarketing Service Specialist As the captive finance company of the Audi, Ducati, and Volkswagen brands in Canada, Volkswagen Financial Services / VWFS, offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our customers.
Additionally, we provide commercial financing products to Audi and Volkswagen Dealers to support expanding dealership capabilities and enhancing overall operations.
Job Summary
To support the NAR (North American Region) Remarketing Department in all vehicle remarketing aspects of dealer relations, dealer online sales, and other programs. This role will utilize thorough knowledge of lease end policies concerning vehicle inspections, customer end of term processes, dealer sales and arbitrations. This role will play a critical component with identifying trends and opportunities to increase process efficiencies for NAR Remarketing, dealerships, as well as vendors.
Job Responsibilities
- Direct Channel Monitoring and Support.
- Identify trends and opportunities when vehicles move through online lifecycle (seller removed, hold awaiting location, ungrounded reporting, mileage discrepancy, bankruptcy reporting)
- Responsible for managing payoff shortage queue.
- Manage emails related to Audi Direct, Volkswagen Direct, Audi Pre-Owned Direct, VW Pre-Owned Direct usage and purchase inquiries.
- Payment methods and site access.
- Remarketing program level and pricing inquiries.
- Lease Pull-Ahead Programs and Continuations.
- Title, and Ownership inquiries.
- Transportation inquiries.
- Dealer Service Loaner inquiries.
- Dealer Phone Calls and Field Support.
- Follow up with dealers on vehicles that have not been grounded within three business days. Identify trends and work with field personnel and dealership to ensure process is understood and followed.
- Manage phone calls related to Audi Direct, Audi Pre-Owned Direct, Volkswagen Pre-Owned Direct and Volkswagen Direct usage and purchase inquiries.
- Support Audi Certified Excellence and VW Affinity level inquiries.
- Generate accurate manual dealer payoff quotes as requested by Franchise and Non-Franchise dealers and follow-up on dealer payoff shortages as necessary.
- Oversee adherence to SLAs under the Remarketing Services Processes.
- Vendor Accountability (Technology and Product Delivery Fulfillment).
Experience
Qualifications – External
2-4 years customer and/or dealer contact experience.
Education
2-4 years Remarketing Lease End related experience (preferred).
College Diploma.
Bachelor’s degree in business (preferred)
Skills
Communication skills.
Problem solving skills.
Analytical skills.
Conceptual thinking skills.
Computer savvy.
Integration – joining people, processes, or systems.
Influencing and negotiation skills.
Specialized Skills
Strong Verbal and Written Communications skills.
Strong professional and interpersonal skills.
Positive attitude and team player.
Highly motivated, able to work independently with minimal direction, self-starter.
Consumer or automotive financing knowledge and sound understanding of dealership operations.
Competent computer skills, Outlook, Excel, Word, PowerPoint, and Oracle.
Able to work overtime and/or flexible hours.
Work Flexibility
Ability to work Monday – Friday between 9:00 AM – 8:00 PM.
Role Classification for this position is Hybrid.
Volkswagen Financial Services is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability, or any other characteristic protected by federal, state, or local laws.
Volkswagen Financial Services is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
