Volkswagen Group of America – Chattanooga Operations Looking for Dealer Services Coordinator – North American Region at Ajax, ON Full Time

• VCC000191 – Hybrid Remote

Primary Location Canada-Ontario-Ajax

As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc. Audi Finance and Volkswagen Finance offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our Customers.

Additionally, we provide commercial financing products to Audi and Volkswagen Dealers to support expanding dealership capabilities and enhancing overall operations.

Job Summary

To support the NAR Remarketing Department in all aspects of dealer relations, dealer online sales and the dealer service loaner program. This role will utilize thorough knowledge of lease end policies concerning vehicle inspections, customer end of term processes, dealer sales, and dealer service loaners in order to answer dealer inquiries and provide dealer support.

NAR Department and NAR Field teams Support (20%)

• Advise and support other areas of NAR Remarketing and Customer Experience as they may relate to area of responsibility and/or incumbent’s knowledge and experience.

Dealer Phone Calls and Field Support (50%)

Follow up with dealers on vehicles that have not been grounded within three business days. Identify trends and work with field personnel and dealership to ensure process is understood and followed.

• Manage phone calls related to AudiDirect, Audi Pre-Owned Direct , Volkswagen Pre-Owned Direct and VolkswagenDirect usage and purchase inquiries
• Payment methods and site access
• Audi Certified Excellence and VW Affinity level inquiries
• VW and Audi CPO bonus payouts
• Lease Pull-Ahead Programs and Continuations
• Pricing and title inquiries
• Transportation inquiries
• Dealer Service Loaner inquiries
• Provide training to Audi and VW Dealer Personnel and VCI/ VCCI/VWGoA/VGCA Field Personnel to ensure users understanding of AudiDirect, Audi Pre-Owned Direct , Volkswagen Pre-Owned Direct and VolkswagenDirect navigation and functionalities.
• Generate accurate manual dealer payoff quotes as requested by Franchise and Non-Franchise dealers and follow-up on dealer payoff shortages as necessary.

Administer Remarketing Service Products 30%

Administer the completion of client agreements

Manage the inventory assignment and pricing process

Oversee adherence to SLA’s under the Remarketing Services Products

Client Payments

Client Inventory

Vendor Accountability (Technology and Product Delivery Fulfillment)

Experience:
1 – 3 years customer and dealer contact experience

1 – 3 years Remarketing Lease End related experience (Preferred)

Education:
College Diploma

Bachelors degree desired

Skills:
Communication skills

Problem solving skills

Analytical skills

Conceptual thinking skills

Computer savvy

Integration – joining people, processes or systems

Influencing and negotiation skills

Specialized skills:
Strong Verbal and Written Communications skills

Strong professional and interpersonal skills

Positive attitude and team player

Highly motivated, able to work independently with minimal direction; self-starter

Consumer or automotive financing knowledge and sound understanding of dealership operations

Exceptional computer skills, Excel, Word, Power Point

Able to work overtime and/or flexible hours

Work Flexibility:
Ability to work 8:30am – 8:00pm Monday – Friday and Saturday 11:00am – 3:00pm

VW Credit Canada, Inc. is committed to the health, safety, and well-being of our employees. Effective November 8, 2021, VW Credit Canada, Inc. will require all new employees to be fully vaccinated (with the number of doses recommended by public health guidance) against COVID-19. New employees will be required to provide proof of vaccination or entitlement to an exemption. If you are entitled to an exemption (as determined by VW Credit Canada, Inc.) then you will be required to follow the company’s applicable protocol for unvaccinated workers. VW Credit Canada, Inc. is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.