vTech Solution, Inc Looking for Inbound Customer Service Representative at Ottawa, ON Full Time

Position: Bilingual Inbound Call Centre CSR

Location: Ottawa, ON

Duration: 12 months contract with good potential for permanent hire

Pay rate: $19/hour

Shifts: Mon-Fri 8 AM to 4 PM OR 12 PM to 8 PM

Only Canadian Citizens or Permanent Residents apply for this role who have is living in Canada for more than the last 5 years.

Role:

• Handling incoming or outgoing customer calls and email communications for various Canada Post Corporation business
• Responsible for order management, account inquiries, customer queries, or support issues
• Data entry of orders, returns, and/or inquiries in designated systems

Major Responsibilities:

• Daily interaction with a diverse customer base.
• Applies decision/service controls
• Updates systems daily with inquiry detail and status tracking and trending purposes
• Incident management – Research / creation / management / reporting / follow-up
• Complete necessary management reports as required.

Experience and Skills:

• Demonstrated knowledge of SAP would be an asset
• Demonstrated knowledge Microsoft Windows: Word/Excel/PowerPoint/ Access an asset
• Demonstrated ability to establish facts and draw valid conclusions
• Demonstrated ability to provide Customer / Vendor communication (oral and written) in a fast-paced and time-sensitive environment
• Demonstrated ability to answer calls from various CPC customers, taking down the information on their order, inquiry, and /or return in an accurate and detailed fashion for troubleshooting purposes
• Bilingual (French and English)
• Demonstrated experience in Customer Service
• Excellent Attendance Record (Attendance Management Policy) and adheres to Company Policies
• Excellent communication skills both oral and written
• Excellent Organization, reporting skills, and attention to detail
• Team orientated and dependable.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: $19.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application question(s):

• Are you a Canadian Citizen/Permanent Resident?
• Are you bilingual? French & English proficient?
• How many years of Customer Service experience do you have?
• Are you comfortable sharing 2 references from your past employments?
• How soon you can join if you get an offer?
• This is an onsite role & the job location is in Swansea Crescent Ottawa, ON. Are you comfortable with it?
• Which shift timings are comfortable for you? Mon-Fri 8 am to 4 pm OR 12 pm to 4pm?